Job Description

Organisations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Key Responsibilities Include:

• Act as a strategic business partner to European revenue leadership, using pipeline and performance data to proactively identify execution gaps and co-design targeted enablement solutions.

• Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals.

• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team.

• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.

• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams.

• Develop and implement training programs that empower sales managers with the skills and knowledge needed to effectively coach and lead their teams.

• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.

• Tailor global GTM strategies and product rollouts to address specific European market dynamics, languages, and regional buyer personas.

• Integrate AI-driven sales enablement tools (such as AI call analytics and generative content platforms) to automate coaching insights, personalize onboarding, and scale pitch practice.

• Assess the effectiveness of training programs and make recommendations for improvement.

Qualifications

• Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.

• 5+ years of combined experience in enablement and sales, preferably in a technology or SaaS company.

• Extremely strong delivery skills, both in-person and virtually

• Excellent communication and interpersonal skills

• Ability to stay organized and manage multiple projects simultaneously

• Strong analytical and problem-solving skills

• Hands-on experience with modern enablement tech stacks, specifically AI-powered tools

• Ability to work independently and collaboratively in a fast-paced environment.

• A proactive and adaptable mindset with a commitment to continuous improvement.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.