Job Description

• Lead daily operations. Ensure exceptional guest service, manage opening/closing procedures, assign staff tasks and breaks, and support guest service roles as needed.
• Provide confident and friendly directional guidance to guests. Share your interest in upcoming events in our venues. Share guest feedback with management.
• Model sales and service programs as directed. Use product knowledge to actively sell and upsell based on guest interest. Achieve goals to increase average transaction value, units per transaction goals, and conversion.
• Guide team in merchandising. Keep sales floor full and visually appealing. Ensure apparel remains folded and sized appropriately. Follow defined brand standard operating procedures (SOPs).
• Process sales transactions using point-of-sale (POS) system and appropriate cash handling procedures. Lead defined check-in/check-out procedures.
• Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor according to defined procedures. Inspect shipments for errors or damage, document issues, and sign invoices. Relay inventory concerns to management.
• Ensure order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc. as needed.
• Follow all company safety and security policies and procedures. Report equipment malfunction, accidents, injuries, and unsafe conditions to management immediately.
• Communicate and uphold all corporate standards, policies, and procedures in accordance with local, state and federal laws and regulations. Follow and support brand SOPs.
• Collaborate with tour guides in our historic venues to create souvenir photos. Process photos for immediate display and sale.
• Perform other duties as assigned.

Full-time employees are eligible to participate in our core benefits package, including:

• 401(k) retirement plans with 4% company match, vested immediately
• Competitive medical, dental, vision, and pharmacy plans
• Company paid life insurance and short- and long-term disability coverage
• Generous Paid Time Off (PTO) – vacation, sick, and holidays to provide flexibility
• 4 weeks fully paid parental leave, plus adoption and surrogacy financial support
• Employee Assistance Program (EAP) – free resource for employees and family members
• Identity theft protection – company-paid benefit to keep your personal information safe
• Perks – free and discounted tickets to shows, tours, restaurants, retail, and more

Qualifications

• High school diploma or equivalent required

• 1+ years' experience in guest service, sales, and/or cash handling required

• Effective interpersonal and verbal communication skills required
• Outgoing personality and an aptitude for sales
• Basic mathematical aptitude for cash handling and transaction processing
• Able to work during peak times, including weekends and holidays, to support business needs