Job Description

Looking for a job with purpose? Working for Goodwill Industries of Northwest North Carolina is more than a job – it’s a career with local impact. Use your skills and experience to make a difference in your community. Goodwill offers competitive pay, excellent benefits, and numerous opportunities for career growth.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Go to: https://www.goodwillnwnc.org/about/

JOB DESCRITION:

Our Lead Alternative Retail Associates are responsible for overseeing daily production operations, researching items selected from the Goodwill donation stream for online sales potential, creating accurate online listings, and ensuring merchandise moves efficiently through each stage of the production process. This position is responsible for training team members, monitoring productivity and quality, maintaining inventory accuracy, managing inventory systems, filing shipping claims with carriers, and providing excellent customer service.

Lead Alternative Retail Associates are responsible for the following duties:

• Lead daily production activities and assist with workflow planning.
• Train team members on production processes, quality standards, and safety procedures.
• Monitor productivity, quality, and daily production goals.
• Research donated merchandise for online sales potential.
• Compose accurate merchandise descriptions and photograph items for online listings.
• Maintain inventory accuracy and proper production records.
• Manage inventory management systems and ensure inventory records remain accurate.
• Coordinate the movement of merchandise through all stages of production.
• File shipping claims with carriers and follow claims through resolution.
• Answer customer inquiries by email and phone in a professional manner.
• Identify valuable merchandise, recognize counterfeit items, and determine the appropriate sales channel.
• Assist with material handling, product flow, and maintaining an organized work area.
• Perform other duties as assigned.

EDUCATION: High school diploma or equivalent preferred.

EXPERIENCE: Previous supervisory experience required. Strong customer service, organizational, leadership, and computer skills required. Experience in retail, e-commerce, jewelry, pawn, consignment, or a related environment preferred. Knowledge of inventory including, but not limited to, musical instruments, jewelry, watches, video games, apparel, handbags, electronics, coins, and other valuable merchandise. Ability to identify quality merchandise, recognize counterfeit items, and make sound merchandising decisions.

Pay: $18.50 per hour.