Job Description

What success looks like

• A reliable, regularly-refreshed capacity plan and forecast is in place, with forecast accuracy improving quarter on quarter.
• Shift fill rates and rota coverage meet target, with fewer last-minute gaps and reduced reliance on overtime and contractors.
• Contractor and overtime spend is visible, controlled and trending down as a share of total resourcing cost.
• Core workforce planning processes and reporting are documented, repeatable and ready to extend beyond clinical into wider Operations.
• The Resource & Planning Coordinator is confidently owning day-to-day delivery, freeing you to focus on strategy and forecasting.

You'll be:

• Capacity planning & forecasting

  • Building and owning demand forecasting models — patient volume, seasonality and growth plans — translated into headcount and skill-mix requirements across 3–12 month horizons.

  • Running scenario and what-if modelling (e.g. attrition, absence, demand spikes) to stress-test staffing plans and reduce risk.

  • Tracking forecast accuracy against actuals and continuously refining models.

  • Translating business growth plans into resourcing plans and headcount business cases for leadership.

  Efficiency & building the function

  • Identifying inefficiencies in scheduling, staffing and workforce processes through data, and owning improvement projects end-to-end.

  • Setting up new processes, tools and ways of working from scratch where none currently exist — this is a build-from-the-ground-up remit, not just running what’s already there.

  • Driving adoption of workforce management tools and automating manual scheduling/rostering tasks.

  • Leading change management as new processes and tools are introduced — bringing the existing team along and embedding new ways of working.

  Day-to-day operations & people leadership

  • Managing day-to-day workforce planning, ensuring appropriate staffing levels to meet patient demand.

  • Monitoring real-time service activity and making adjustments as needed.

  • Overseeing shift planning and scheduling, ensuring fair and effective workforce allocation.

  • Line managing, developing and setting standards for a Resource & Planning Coordinator.

  • Acting as the key point of contact for urgent resourcing issues or service needs.

  • Overseeing onboarding, training and performance tracking for clinical teams.

  • Ensuring staffing plans meet safe staffing levels, escalating clinical risk promptly and in partnership with the Clinical Governance team.

  Budget & commercial ownership

  • Owning the resourcing budget and cost-to-serve, including contractor and overtime spend, and working to reduce reliance on premium-cost labour.

  • Managing invoicing for contractor staff and overtime, ensuring accuracy and timely submission.

  Reporting & stakeholder management

  • Reviewing key performance data to identify patterns, risks and opportunities, and presenting insight and recommendations to leadership.

  • Building dashboards and reporting on utilisation, fill rate, forecast accuracy and cost.

  • Partnering closely with Clinical Leadership, Finance and People teams to align resourcing strategy with wider business plans

We’re looking for someone who has:

It’s a bonus if you have:

• Experience scaling a resourcing or workforce planning function across multiple teams or departments.
• Background in a regulated industry or MedTech.
• Familiarity with statistical or predictive forecasting methods.
• Experience working in a high-growth or fast-scaling business.