Job Description

The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence.

JOB DUTIES

• Broadly applies principles, theories and concepts related to the profession. A seasoned, experienced professional with an in-depth/full understanding of area of specialization.
• May provide recommendations regarding issues outside the bounds of defined procedures and practices. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Wide latitude for decisions within assignments, programs and projects; impact is generally limited to the project or department.
• Acts as a resource to advise and may at times lead the work of lower level professional and/or support employees. Generally represents the department on projects and may perform in a project leadership role.

ADDITIONAL JOB DUTIES

• Defines and drives the organization’s quality analysis strategy, establishing standards, tools, and frameworks that align with business objectives and long-term operational excellence goals.
• Leads the organization’s continuous improvement program, prioritizing high-impact initiatives and ensuring measurable outcomes across departments.
• Oversees the design and delivery of quality reporting at the executive level, providing strategic insights and recommendations that influence business decisions.
• Establishes and governs the organization’s corrective and preventive action process, ensuring systemic issues are resolved and recurrence is prevented.
• Serves as the senior quality liaison to executive stakeholders, building partnerships that embed a culture of quality and accountability across the organization.
• Leads the design and implementation of enterprise-wide continuous improvement training programs. Builds internal competency in Lean, Six Sigma, and related methodologies across all levels of the organization.
• Leads change management strategy for major quality and operational transformation initiatives. Engages stakeholders at all levels to foster a culture of continuous improvement and operational excellence.
• Owns the organization’s quality audit program, ensures regulatory and standards compliance, and drives a culture of accountability and continuous readiness.

EXPERIENCE

• Requires minimum 8 years job related work experience in excess of degree requirements
• Prefer minimum 8 years of experience in continuous improvement, process improvement, or operations analysis
• Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans.
• Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio)
• Requires excellent project management skills and ability to lead cross-functional teams
• Prefer experience in continuous improvement, process improvement, or operations analysis
• Prefer understanding of the electricity industry

EDUCATION

• Bachelor's Degree : Engineering, Computer Science. Business, Accounting, Auditing or related field (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

CERTIFICATION

• Six Sigma (Preferred)
• ASQ (American Society for Quality) (Preferred)

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range:

$123,000 - $170,000