OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry.
As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.
Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
Qualify leads by assessing interest, site details, budget, and readiness to proceed.
Provide general information on the NSW residential pre-construction process (lot size, zoning, setbacks, etc.).
Maintain detailed lead data and communication records in the CRM system.
Coordinate with internal sales, design, and estimating teams to ensure seamless handover of qualified leads.
Deliver professional, high-quality communication aligned with company standards.
Support continuous improvement by sharing client feedback and process insights with the team.
Excellent English communication skills (verbal and written) with a confident, professional phone manner.
Experience in customer service, tele-sales, or lead qualification (required).
Experience supporting Australian residential or construction-related businesses (required).
Familiarity with NSW-specific building and planning requirements (preferred).
Comfortable working remotely and managing tasks independently.
Proficient in CRM tools, spreadsheets, and online communication platforms (Zoom, Teams, etc.).
Reliable internet connection and a quiet home office setup.
100% remote role supporting an established Australian construction business.
Training provided on internal systems and NSW residential design processes.
Collaborative and supportive work environment.
Long-term opportunity with growth potential.
Competitive package based on experience.
OutsourcedIn helps Australian companies scale with offshore teams that feel in house.
We embed vetted Filipino talent inside your business—aligned to your standards and culture—so you can grow without adding local overhead or slowing delivery. We staff Filipino talent inside your business—so you’re always in control.
What we do
Full-time (and part-time) hires across the roles Australian teams ask for most: Digital Marketing, Customer Service/Contact Centre, Accounting & Finance Ops, IT/Service Desk & Software, and Executive/Virtual Assistance. We also support eCommerce, Operations, Design/Content, and Data/BI.
How we work
Integrated from day one.
You lead performance using our simple scorecards and templates; we help set them up, then keep them running with weekly or monthly check-ins.
Long-term hires only—vetted and culture-matched.
Compliance handled in the Philippines: employment, benefits, payroll, taxes, and public holidays—so your team is protected and stable.
Why teams choose OutsourcedIn
Speed: shortlist in 3–7 business days; typical go-live in 10–15 days; first scorecard in week two.
Clarity: role plans with outcomes, examples of “done well,” and 3–5 practical measures (response time, accuracy, throughput, quality).
Simplicity: one seat, one number—a single all-in monthly price. No surprises.
Consistency: dedicated people (not shared), clear ownership, light QA, and progress visible where you already work.
Where we help most
Accounting · Administration · Construction · Contact Centre · Creative · eCommerce · Education · Engineering · Financial Services · Healthcare · Hospitality · Insurance · IT & Software · Legal · Logistics · Manufacturing · Marketing · Mining · Professional Services · Real Estate · Startups · Telecommunications · Tourism · Utilities · Wholesale.
Outcomes you can feel
Faster hiring, steadier delivery, cleaner processes, and clearer reporting—so leaders can focus on growth while work gets finished, every day.
