
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
How will you make an impact?
The Lead Qualification Representative (LQR) plays a critical role in connecting marketing initiatives with sales execution across the Genetics Science Division (GSD). As a member of the North America commercial team, you will engage prospective and existing customers generated through marketing campaigns and data-driven initiatives, qualify opportunities, and help accelerate pipeline growth.
In this role, you will serve as an important link between Marketing, Sales, and our customers by identifying customer needs, qualifying opportunities, and ensuring leads are routed to the appropriate commercial resources. You will also leverage customer interactions and campaign performance data to provide actionable insights that help improve marketing effectiveness and customer engagement.
Success in this role requires strong communication skills, curiosity, analytical thinking, and a customer-first mindset. While this position includes opportunities to quote and close smaller sales opportunities, its primary focus is creating qualified pipeline and delivering an outstanding customer experience
What will you do?
Makenumerousoutreach to customers that have responded to a marketing tactic.
Loosely follow a script,in a timely manner, todetermineif a customer is interested infollowup from salesor to nurture the contact further along in the buyer’s journey.
Track calls/contacts and continue toattemptlivecontact a pre-determined number of times beforedesignatinglead as abandoned.
Close out call disposition after a live contact by either, marking as not interested orcreatea sales opportunity in the CRM database.
Manage incoming leads on an ongoing basis.
Refercustomerto various customer support teams if an issue isidentifiedor if a new account needs to be created.
Work with program/product managers to gain an understanding of the product(s)in order tohave an educated conversation with the customer.
Provide comprehensive andtimelyreports on program metrics and customer feedback for program stakeholders.
Update andmaintaina complete dashboard of all active/completed/terminatedprograms.
Able to liaise well between our commercial (sales) teams and marketing teams to offer theappropriate insightinto effective programs.
REQUIREMENTS:
1+ years of experience in customer service, inside sales, lead qualification, sales support, or related commercial roles
Compensation and Benefits
The salary range estimated for this position based in California is $72,600.00–$96,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.