Job Description

Ciklum is looking for a Lead Delivery Manager to join our team full-time in Canada.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Lead Delivery Manager, become a part of a cross-functional development team, engineering experiences of tomorrow.

Responsibilities:

• Own end-to-end quality engineering delivery across multiple business verticals and technology initiatives
• Define and drive QE strategy, governance, testing standards, and delivery processes
• Manage test planning, execution, reporting, and release readiness activities across teams
• Establish quality metrics, dashboards, and executive-level reporting for stakeholders
• Lead stakeholder communication, status reviews, risk management, and issue resolution
• Coordinate with cross-functional teams including product, engineering, business, and delivery teams
• Ensure effective test coverage across functional, integration, regression, automation, and UAT activities
• Drive continuous improvement initiatives to enhance testing efficiency, quality, and delivery outcomes
• Mentor QA teams and provide leadership on testing best practices and processes
• Support Agile delivery models and ensure alignment with business objectives

Requirements:

• 10+ years of experience in Quality Engineering, QA leadership, or Test Management roles
• Proven experience managing end-to-end QA delivery across multiple teams and applications
• Strong experience with QE governance, reporting, metrics, and stakeholder management
• Experience leading large-scale testing initiatives and delivery programs
• Strong understanding of functional, automation, integration, and regression testing practices
• Excellent communication, leadership, and problem-solving skills
• Experience working with distributed teams and PST-aligned working hours

Desirable:

• Experience in retail and eCommerce domains
• Experience managing digital transformation or enterprise application testing programs
• Familiarity with omnichannel retail, order management, POS, and customer-facing platforms
• Experience with Agile/Scrum delivery methodologies
• Experience driving quality engineering maturity and process improvements

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Now expanding across Canada, we’re looking for talented professionals to strengthen our North American footprint. Join us to innovate at scale and deliver world-class solutions to global clients.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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