Job Description

The Quality Assurance Lead provides cross-functional leadership for quality assurance and inspection activities across multiple manufacturing locations. This role is responsible for strengthening quality systems, guiding inspection strategies, identifying and resolving recurring quality issues, and driving continuous improvement initiatives that enhance product quality and customer satisfaction.

Working closely with operations, sourcing, suppliers, and facility leadership, the Quality Assurance Lead exercises independent judgment to identify quality risks, prioritize corrective actions, and implement solutions that reduce nonconforming products and improve manufacturing performance. Regular travel throughout Northeast Mississippi is required.

Responsibilities:

• Lead quality assurance initiatives across multiple manufacturing facilities to ensure compliance with company quality standards, specifications, and customer expectations.
• Partner with plant leadership, suppliers, and cross-functional teams to identify, communicate, and resolve quality concerns affecting product performance.
• Develop, implement, and continuously improve quality standards, inspection procedures, and quality control processes.
• Oversee product, process, and supplier audit activities; evaluate findings and drive corrective and preventive actions (CAPA) to address systemic quality risks.
• Analyze quality performance metrics, customer returns, exchanges, and defect trends to identify root causes and implement sustainable corrective actions.
• Direct in-process and finished-product inspections to verify compliance with established standards and specifications.
• Provide leadership, mentoring, and functional guidance to inspectors, ensuring consistent execution of inspections, audits, and quality documentation requirements.
• Establish and refine inspection methods based on product characteristics, manufacturing processes, and identified quality risks.
• Monitor and validate quality data, documentation, and reporting to ensure accuracy, consistency, and audit readiness.
• Prepare and present quality performance reports, trend analyses, and improvement recommendations to leadership.
• Influence manufacturing partners and facility teams to improve compliance, reduce the cost of poor quality, and strengthen accountability for quality outcomes.
• Support pilot runs, new product introductions, and continuous improvement initiatives to improve manufacturing quality and efficiency.

Qualifications:

• 4–6+ years of progressive Quality Assurance, Quality Control, or Quality Systems experience within a manufacturing environment.
• Experience in furniture, upholstery, consumer products, or a related manufacturing industry preferred.
• Strong understanding of quality control principles, inspection methods, auditing practices, root-cause analysis, and corrective/preventive action processes.
• Demonstrated ability to analyze quality data, identify trends, and drive continuous improvement initiatives.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and dashboard development.
• Experience working with databases, reporting tools, and quality management systems.
• Strong analytical, organizational, and problem-solving skills with the ability to prioritize competing demands and make sound business decisions.
• Excellent verbal and written communication skills with the ability to effectively influence stakeholders at all levels of the organization.
• Ability to work independently, lead initiatives, and drive results in a fast-paced manufacturing environment.
• High school diploma or equivalent required; Associate's degree, technical certification, or additional education in Quality Assurance, Manufacturing, Engineering, Supply Chain, or a related field preferred.
• Ability and willingness to travel regularly throughout Northeast Mississippi.

Preferred Qualifications:

• Experience leading or mentoring quality inspectors, auditors, or quality teams.
• Experience with Microsoft Access, Power BI, Tableau, SQL, or similar reporting and analytics tools.
• Lean, Six Sigma, ASQ, or other quality-related certifications.
• Experience supporting multiple facilities, suppliers, or international manufacturing partners.

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.