Job Description

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400+, and has 60 offices in 20 countries within key global markets.

Our challenge

We're seeking an experienced QA Lead who can balance hands-on technical excellence with team leadership. This role combines active testing and automation work with leading and mentoring a team of QA engineers. Candidate'll drive quality initiatives, establish testing strategies, and ensure your team delivers exceptional results while remaining engaged in critical testing activities. This role is a 90% hands-on role.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Halifax, NS is CAD $90k – CAD $100k/year & benefits (see below).

The Role

Responsibilities:

• Lead and mentor a team of QA engineers, providing technical guidance and career development support
• Define and implement QA strategies, standards, and best practices across the organization
• Design, develop, and oversee automated test frameworks using industry-standard tools (Behave – Python - Selenium, Cypress, Playwright, or similar)
• Allocate resources and prioritize testing efforts based on project needs and risk assessment
• Conduct hands-on testing for critical features, complex scenarios, and architectural decisions
• Establish and monitor quality metrics, providing regular reports to stakeholders
• Drive continuous improvement initiatives in testing processes and methodologies
• Facilitate collaboration between QA, development, and product teams
• Lead root cause analysis for critical defects and production issues
• Review and approve test plans, test cases, and automation scripts created by team members
• Manage test environments, test data strategies, and testing infrastructure
• Champion quality culture and advocate for testing best practices across the organization
• Coordinate release testing efforts and provide go/no-go recommendations
• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

Requirements:

• 8+ years of hands-on software testing experience
• 3+ years in a QA leadership or team lead role
• Proven experience leading and mentoring QA teams of 3+ engineers
• Expert-level programming skills in Python with 5+ years automation development experience
• Advanced experience with test automation frameworks and tools
• Deep understanding of testing methodologies, AI Testing, SDLC, and Agile practices
• Strong leadership and people management skills
• Experience in developing QA strategies and implementing process improvements
• Proficiency with version control (Git), CI/CD tools (Github Actions, Jenkins)
• Expertise in API testing and performance testing tools (locust)
• Excellent stakeholder management and communication skills
• Ability to make technical decisions and provide architectural guidance
• Experience with resource planning, capacity management, and project estimation.

Preferred, but not required:

• ISTQB (Certified Tester Foundation Level) or CSTE are highly valued.

We offer:

• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

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