Job Description

Partner with the best

Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong partnerships with customers, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and the energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

Fuel your passion

The Lead Project Manager (Gas Technology Services) will be responsible for all activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working. Contributes to plan of larger unit.

Responsibilities, authorities and accountabilities

• Manage the end-to-end execution of customer projects within the turbomachinery business, ensuring delivery of contractual commitments, project milestones, and customer objectives.
• Serve as the primary customer-facing Project Manager throughout the project lifecycle, building strong relationships and acting as the central point of contact for all project-related activities.
• Lead planning, coordination, and execution efforts for field services, maintenance events, outages, inspections, upgrades, and other turbomachinery-related projects.
• Coordinate cross-functional teams including engineering, field service, operations, sourcing, logistics, quality, and customer stakeholders to ensure successful project outcomes.
• Develop and maintain detailed project schedules, resource plans, and execution strategies to achieve project goals safely, efficiently, and on time.
• Facilitate project kickoff meetings, progress reviews, risk assessments, and customer status updates.
• Monitor project performance, milestones, budgets, and resource utilization while proactively identifying and mitigating risks that may impact project execution.
• Drive schedule adherence by coordinating activities across internal organizations, suppliers, service teams, and customer personnel.
• Lead field service planning efforts to ensure the availability of personnel, equipment, tooling, and resources required for successful execution.
• Manage customer expectations by providing proactive communication regarding project status, critical milestones, risks, recovery plans, and completion forecasts.
• Coordinate outage planning activities, including scope definition, resource allocation, schedule development, and stakeholder alignment.
• Ensure all work is executed in compliance with contractual requirements, technical specifications, safety standards, quality expectations, and regulatory requirements.
• Manage project priorities and support rapid response activities to meet customer operational needs and minimize equipment downtime.
• Collaborate with engineering and technical teams to resolve project challenges and support successful delivery of customer solutions.
• Lead issue resolution efforts related to project execution, schedule delays, operational constraints, resource conflicts, and customer concerns.
• Maintain accurate project documentation, reports, action logs, risk registers, schedules, and customer communications.
• Support commercial and operational reviews by providing visibility into project performance, key risks, opportunities, and recovery actions.
• Monitor and report key performance indicators (KPIs) related to project execution, schedule performance, customer satisfaction, resource utilization, and operational excellence.
• Drive continuous improvement initiatives focused on project delivery effectiveness, outage execution performance, planning processes, and customer experience.
• Balance customer expectations with operational capabilities while maintaining service excellence, project profitability, and long-term customer relationships.
• Ensure all commitments are delivered with a strong focus on safety, quality, responsiveness, accountability, and customer success.
• Participate in strategic planning activities to improve execution performance, field service effectiveness, project delivery reliability, and overall business results.

Required Qualifications

• Experience managing customer-facing projects, field service operations, outages, maintenance events, or operational programs within the turbomachinery, rotating equipment, power generation, energy, industrial manufacturing, or aerospace industries.
• Strong understanding of project management principles, field service operations, outage planning, resource management, and customer delivery requirements.
• Proven ability to manage complex projects involving multiple stakeholders, competing priorities, and demanding schedules.
• Excellent customer relationship management, communication, presentation, and stakeholder engagement skills.
• Demonstrated success leading cross-functional and global teams in a matrixed environment.
• Strong project planning, scheduling, risk management, and problem-solving capabilities.
• Experience managing project milestones, budgets, execution risks, and contractual deliverables.
• Proven ability to drive customer satisfaction, schedule adherence, and successful project outcomes.
• Ability to lead discussions with executive-level customer and internal stakeholders.
• Proficiency with project management tools, ERP systems, resource planning applications, and Microsoft Office Suite.
• PMP, CAPM, or equivalent project management certification preferred.

Work with Us

Our people are at the heart of everything we do at Baker Hughes. We know we’re at our best when all our employees are thriving, engaged, and able to bring their full potential to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at every level to bring out the best in everyone.

Working for you

Our innovations have revolutionized energy for over a century. But to keep moving forward into the future, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contributions.

The Baker Hughes internal title for this role is: Services Senior Specialist - Customer Contract Management