Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Project Manager

The Global Business Services Center Service Management team is built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The group acts as an internal consultant supporting the Shared Services Organization which today supports three primary verticals: Finance, People and Capability and Law, Franchise and Integrity.

The primary responsibility will be supporting the successful identification, planning and execution of projects within our Shared Services Organization and stakeholder groups. The qualified candidate will be a member of a highly visible team working closely with Operational Work Stream Leads and Key Internal Customers to identify opportunities, develop appropriate planning and execute on projects.

This position requires a highly collaborative individual with strong process and project management skills who will need to coordinate global relationships across multiple functional areas, third party providers and regional constituencies.

Role:

• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones
• Provide insights to enhance processes and tooling, support implementation best practices and process improvements derived from identifying areas of weakness and strategizing improvements
• Develop, run and distribute status and progress reports to update leadership and project team members
• Regularly communicates to senior management regarding the status of specific project deliverables
• Perform analysis and assessment activities to provide stakeholders with timely updates

All About You:

• Experience in large-scale, cross functional transformation initiatives
• Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies (i.e., Lean Six Sigma)
• Professional services or consulting experience a plus
• Project and/or Program Management experience, with a good understanding of a typical lifecycle
• Experience with risk management and investigation, consulting and strategic judgement, and business process assessment
• Excellent communication (written, oral and presentation) and interpersonal skills
• Experience in analysis of operational data to support business decisions and proven process management experience - inclusive of process design and system optimization

Experience with Human Resources functions, platforms, and organizations is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.