Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Program Manager – Generative AI Data Operations based in India.

This role leads large-scale AI training data programs supporting the development and evaluation of generative AI systems.

You will own program strategy, delivery, operational performance, and client relationships across multiple projects and vendors.

The position combines people leadership, program governance, quality management, capacity planning, and commercial oversight.

You will work closely with cross-functional teams to maintain consistent quality while scaling high-volume data operations.

A key focus will be optimizing workflows, automation, tooling, and operating models to improve efficiency and delivery outcomes.

You will also manage risks, budgets, changes, compliance requirements, and senior stakeholder communications.

The role offers significant autonomy within a global, distributed environment where operational excellence directly supports AI development.

Accountabilities

• Define program strategy, objectives, roadmaps, milestones, operating models, and delivery plans across multiple projects and vendors.
• Lead and develop a team of Program Managers and Coordinators through goal setting, capacity planning, coaching, delegation, and performance management.
• Own the day-to-day client relationship, serving as the primary program contact and leading governance meetings, planning sessions, and business reviews.
• Align client expectations around scope, priorities, timelines, requirements, and changes while maintaining strong delivery relationships.
• Partner with the Quality Manager to establish quality objectives, guidelines, audits, acceptance criteria, corrective actions, and continuous improvement initiatives.
• Plan and secure annotator/rater capacity to support high-volume delivery requirements, optimizing shifts, handoffs, workflows, and operational tooling.
• Manage program budgets, margins, commercial changes, and change orders while keeping financial and delivery commitments aligned.
• Maintain program-level risk, issue, action, and dependency tracking; lead root-cause analysis and remediation for significant challenges.
• Identify opportunities to standardize SOPs, templates, dashboards, and operating processes to improve consistency and scalability.
• Collaborate with Operations Technology teams to pilot and scale automation that improves productivity, visibility, and delivery quality.
• Ensure compliance with data handling, privacy, security, and platform-access policies throughout program operations.
• Coordinate closely with Sales, Account Management, Quality, Operations, and Vendor Management teams to achieve client and business objectives.
• Establish effective operating rhythms and standards while making tactical and strategic decisions within agreed policies and budgets.
• Escalate non-standard or high-impact issues with clear options, risks, recommendations, and potential business impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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