Job Description

DEPARTMENT: THE WAY OUT CENTER

POSITION TITLE: LEAD PROGRAM ATTENDANT

STATUS: FULL TIME, NON-EXEMPT

SUPERVISOR: THE WAY OUT PROGRAM MANAGER

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION

The Lead Program Attendant supervises Program Attendants on their shift and ensures safe, orderly operations of The Way Out Center. This position follows policies and procedures for The Way Out Center under the direction of the Assistant Program Manager and/or Program Manager. The Lead Program Attendant provides support, direction, and supervision for The Way Out Center guests. The Lead Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Lead Program Attendant is responsible for demonstrating and inspiring hope, trust, and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Lead Program Attendant will work as a team member to provide safe, stable, temporary housing with supportive services to the guests of the program. The Lead Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals.

EDUCATION AND WORK EXPERIENCE

• High School Diploma or equivalent
• Supervisory experience, preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Knowledge of social services, local resources, and referrals as appropriate
• Possess general computer and keyboarding skills
• Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
• Effective verbal and written communication
• Effective interpersonal skills with emphasis on effectively working in a team environment and with diverse populations
• Demonstrate effective personal and situational awareness
• Flexible, relatable, and reliable; manage time effectively
• Self-motivated and work with minimum supervision
• Be an active listener by asking questions and reflecting what is being said
• Maintain healthy boundaries with guests and fellow staff members
• Make decisions based on Established Policies and Procedures manual
• Build “Trust”; be consistent, trustworthy and honest
• Over 21 years of age
• Possess a Valid WA State Driver License
• Pass a Criminal and Driver Background Check
• Have or complete De-escalation training
• Peer Support Certification preferred or obtained within 90 days of hire
• Proficiency with CMIS/HMIS software preferred
• Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

ESSENTIAL DUTIES AND RESPONSIBILITES

• Represent The Salvation Army and respect and work within its Christian tenets
• Supervise Program Attendants and guests
• Meal Service and/or supervision: set-up, serving and clean-up
• Maintains electronic shift, trespass, and warning logs as required
• Contacts “on call” Supervisor when there is an emergency
• Attends required staff meetings and in-service training sessions
• Ensure facility provides a safe, clean, and pleasant environment
• Maintain required level of security each shift
• Maintain TSA facilities for cleanliness and safety from abuse or vandalism
• Ensure supplies are properly stored/ready for the next Lead Program Attendant or guest
• Complete documentation and data entry tasks on assigned shifts without delay
• Answer and direct calls to appropriate employee or guest
• Maintain the lobby area and bulletin boards
• Assist with seasonal/special events as assigned
• Schedule/provide guest transportation to/from appointments, meetings, employment as required
• Provide outreach services outside The Way Out Center to recruit program applicants
• Aid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services, and employment
• Provide support, information and referral services as appropriate to program applicants
• Establish/maintain professional, respectful and positive relationships with coworkers, applicants and community partners
• Complete the pre-screen and application process alongside the applicant
• Address applicants needs/concerns fairly and professionally; coordinate with supervision
• Develop/maintain strong ties to the community, law enforcement, and other homeless service providers
• Complete applicant’s placement into the center once approved
• Successfully participate in TSA Spokane’s Employee Development training program
• Manage the front desk area when required
• Other duties as assigned

PHYSICAL REQUIREMENTS

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Operate multi-line telephone
• Operate a desktop or laptop computer
• Lift up to 30 pounds regularly and 50 pounds occasionally
• Access and produce information from a computer
• Understand written information
• Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.