Job Description

RESPONSIBILITIES

Technical & Team Leadership

• Serve as the primary technical escalation resource for complex product failures, providing hands-on troubleshooting support when standard repair methods are unsuccessful.
• Perform advanced troubleshooting, repair, calibration, testing, and validation of complex electro-mechanical Power products and assemblies, including component-level diagnostics and system verification utilizing electrical, mechanical, hydraulic, pneumatic, and other diagnostic techniques as applicable.
• Troubleshoot interactions between assemblies, subassemblies, firmware, software, and hardware to identify and resolve system-level failures.
• Achieve daily repair output targets and production goals while maintaining quality and safety standards.
• Monitor daily workflow and report production output, repair status, and schedule performance.
• Coordinate repair priorities to ensure customer commitments and production schedules are met.
• Determine labor assignments and shift resources as necessary to address workload fluctuations and production requirements.
• Validate repairs through comprehensive functional testing, calibration, tuning, and final system verification prior to release.
• Ensure employees accurately utilize SAP user status fields to record the location and status of RMA units throughout the repair process.
• Ensure advanced test equipment remains operational, properly maintained, and calibrated in accordance with company and industry requirements.
• Maintain accurate shop floor inventory and support inventory control initiatives.
• Monitor the availability and status of sub-assemblies, modules, and printed circuit boards required to complete repair builds.
• Promote and enforce First-In, First-Out (FIFO) material and workflow practices whenever possible.
• Provide daily direction, technical guidance, and support to technicians and repair personnel.
• Monitor and report employee attendance and staffing availability.
• Support employee cross-training initiatives and maintain training matrix documentation.
• Coach, mentor, and provide advanced technical guidance to technicians while supporting skill development, troubleshooting capability, and cross-training initiatives.
• Conduct monthly employee evaluations and performance discussions.
• Address employee performance and behavioral concerns in a timely and professional manner while partnering with management and Human Resources as appropriate.
• Develop, document, and improve troubleshooting methods, repair procedures, and technical work instructions for recurring or emerging product failures.
• Partner with Production Engineering, Manufacturing Engineering, Quality, and Product Support to resolve complex technical issues, improve repair methods, and enhance overall product reliability.

Continuous Improvement & Operational Excellence

• Lead and sustain 6S initiatives throughout the repair and production areas.
• Identify, correct, and prevent workplace organization, housekeeping, and safety deficiencies.
• Define, document, and maintain area standards for 6S compliance and workplace organization.
• Deploy Continuous Improvement Process (CIP) activities and collaborate with team members to execute improvement projects.
• Drive process standardization, efficiency improvements, waste reduction, and workflow optimization.
• Prepare and submit reports related to continuous improvement activities and project outcomes.
• Conduct and document Workplace Guidelines Checklists, 6S Audits, and Daily Leader Standard Work activities.

QUALIFICATIONS

• Associate degree in Electronics, Engineering Technology, Manufacturing, or relevant work experience.
• Minimum 8+ years of experience in electronics manufacturing, repair operations, or related technical environments.
• Advanced knowledge of analog and digital electronics, electro-mechanical systems, circuit analysis, power electronics, system integration, diagnostics, troubleshooting, and repair processes.
• Working knowledge of SAP or equivalent ERP systems for production and inventory tracking.
• Ability to coordinate resources, prioritize work, and manage multiple responsibilities in a fast-paced environment.
• Ability to work effectively with Engineering, Quality, Supply Chain, Manufacturing, and Operations teams.
• Demonstrated ability to diagnose and repair complex system-level failures where standard troubleshooting procedures may not exist.
• Proficiency using oscilloscopes, digital multimeters, power analyzers, signal generators, and other advanced diagnostic equipment.
• Excellent verbal, written, and interpersonal communication skills.

Preferred Qualification

• Strong leadership, coaching, and employee development skills.
• Expert ability to interpret schematics, wiring diagrams, assembly drawings, specifications, and engineering documentation.
• Demonstrated ability to identify recurring product issues and recommend improvements to repair processes, documentation, and manufacturing practices