The Lead Production Software Engineer role combines software engineering, production ownership, and AI-driven operational automation. The engineer will be responsible for production investigations, technical support ownership, monitoring analysis, and backend/frontend development, while continuously improving AI-assisted operational workflows.
The role reports directly to the VP R&D.
Responsibilities
● Take ownership of the technical production support domain, including triage, debugging, investigation, and resolution of complex production issues.
● Investigate monitoring alerts, infrastructure incidents, and Sentry errors.
● Build and train our AI support agent with a vision to automatically handle support tickets and operational investigations.
● Expand AI operational capabilities into DevOps and production investigation workflows.
● Perform root cause analysis and implement long-term reliability improvements.
● Lead weekly sync meetings with the support team to improve processes and operational efficiency.
● Gather requirements form the support team and develop support tools.
● Remarkable ownership, communication, and problem-solving skills.
● Hands-on experience with AI developer tools such as Cursor, Claude Code, MCPs, and AI-assisted workflows.
● 7+ years of experience in web productdevelopment.
● 5+ years of experience in backend technologies such as: Node.js, PHP,
● Experience in working with SQL databases
● Strong debugging, monitoring, and production investigation skills.
● Strong understanding of software architecture, databases, and production environments.
Advantage:
● Experience working with AWS infrastructure
● Experience in frontend technologies; React experience - preferred.
Global-e (NASDAQ: GLBE) is the world's leading platform enabling and accelerating global, Direct-To-Consumer e-commerce. The chosen partner of over 1,400 brands and retailers across North America, EMEA and APAC, Global-e makes selling internationally as simple as selling domestically.
The company enables merchants to increase the conversion of international traffic into sales by offering online shoppers in over 200 destinations worldwide a seamless, localized shopping experience.
Global-e's end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling international shoppers to buy seamlessly online and retailers to sell to and from anywhere in the world.
With over 1000 employees, operating from over 30 locations worldwide, our people play a key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
