Job Description

The role

Factor Europe is scaling rapidly, and as the complexity of our product offering grows, we are looking for a Team Lead, Product Operations to act as the “COO” of our Product organization.

This role requires a hands-on operator with outstanding data fluency and sharp commercial sense. The day-to-day is a blend of quantitative modelling, performance analysis, process optimization, and cross-functional project management. Reporting to the Head of Product / Co-MD, you will bridge our Culinary and Operations teams as you drive execution of our product expansion roadmap.

This role is a force multiplier for the Product team. Whether you are an analytical supply chain master who wants more exposure to product/customer, or a systems thinker who loves building and improving processes, this is a chance to supercharge one of Europe’s fastest-growing food-tech brands.

What you’ll do

Optimize our weekly menu

• Build the menu planning algorithm: Develop and refine the models that architect our weekly menu, optimizing for customer engagement within a set of constraints (customer feedback, seasonal trends, cost targets, production capacity, etc).
• Analyze recipe performance: Lead the weekly “Menu Post-Mortem”, translating customer feedback into actionable, data-driven insights for the Culinary and Kitchen Operations teams.
• Improve our Recipe Database: Identify gaps in our recipe database and set priorities for R&D sprints; oversee our recipe graduation framework as we test new concepts.
• Set commercial guardrails: Model the impact of menu changes on company profitability and proactively course correct.

Drive process excellence & scalability

• Develop scalable processes: Develop and improve the end-to-end processes required to bring a recipe/menu from concept to launch, ensuring zero errors in handoffs between Culinary and Supply Chain.
• Standardize, simplify, & automate: Identify aspects of our product operations that are ripe for automation or offshoring - then make it happen!
• Own & improve the internal tool landscape: Own our internal Product tool stack (from building Google Sheets to managing internal tech and analytics platforms). You are the ultimate owner of product data quality.
• Build the team: Build, lead, and mentor the Product Ops team as we scale our business.

Execute our product strategy

• Define the implementation plan: Take the “what” and “why” of our product roadmap, and figure out the “how” and “when”
• Manage cross-functionally: Ensure the broader team (R&D, Supply Chain, Marketing, Digital Product, Tech) is aligned and moving in lockstep toward launch dates
• Accelerate learning: Institutionalize a culture of feedback by holding rigorous post-launch reviews for all major product initiatives.

Who you are

• A builder: You are comfortable with ambiguity. You don’t need a playbook to be effective; you are excited to write it.
• A systems thinker: You don’t just fix a problem; you fix the process that allowed the problem to happen.
• A versatile problem-solver: You love creating issue trees and driving to the root cause. You have a framework for every challenge.
• Data-obsessed: You are very strong in Excel/SQL and can create data visualizations that separate signal from noise.
• High agency: You don’t get stuck easily: you ask why, you find workarounds, and you hustle to keep the project on track.

Requirements

• Experience: 6+ years in high-growth Strategy & Operations, Management Consulting, Product Operations, or Supply Chain Management. Experience in FMCG, E-Comm, or Food-Tech is a plus.
• Scale Exposure: You have worked in a “0-to-1” or “1-to-10” environment; you have a track record of transitioning manual, spreadsheet-based processes into automated, scalable systems.
• Technical Toolkit: Advanced in Excel/Google Sheets and proficiency with SQL is required; experience with Tableau and Python is a significant advantage.
• Stakeholder Management: Proven ability to influence leaders across different departments and geographies.
• People Leadership: Readiness to build, coach, and manage a high-performing team in a fast-paced environment.

What we offer

• Freedom to initiate, execute and implement your own ideas
• Lots of learning and development opportunities
• 24 holidays based on 40 hours per week per year, pro rata
• A hybrid work setup - with roughly 2 days in our Amsterdam office
• Reimbursement of travel expenses to the office
• Discount on your ClassPass subscription, and a discount for your gym membership via Bedrijfsfitness Nederland
• Discount on your additional health insurance through Zilveren Kruis
• A discount on your weekly, Factor, HelloFresh and/or Green Chef box in the Netherlands
• Healthy lunches, fruit and snacks in the office
• Competitive salary and pension scheme
• Social activities with our culturally diverse team!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.

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