Job Description

About the Role:

Grade Level (for internal use):

11

The Team: The AIOps team is responsible for modernizing IT operations through intelligent observability, event correlation, anomaly detection, predictive insights, and automation. The team partners with AIOps vendors, IT Operations, infrastructure, platform engineering, SRE, service management, and application teams to reduce operational noise, improve service reliability, and accelerate incident response across a complex enterprise environment.

The Impact: As an AIOps Associate Director, you will execute the enterprise AIOps strategy, operating model, and adoption plan across the organization. You will lead initiatives that improve service stability, reduce alert fatigue, shorten MTTD and MTTR, and enable proactive operations through data-driven intelligence and automation.

What’s in it for you: This role offers the opportunity to lead a high-impact transformation agenda centered on AIOps, observability, event management, incident intelligence, and automation. You will work with senior stakeholders across technology functions and develop scalable capabilities that materially improve resilience, customer experience, and engineering efficiency.

Core Responsibilities:

The AIOps Associate Director will be responsible for executing the enterprise AIOps strategy, building scalable observability and automation capabilities, and leading cross-functional teams to improve reliability, operational efficiency, and service outcomes.

AIOps Strategy & Leadership

• Execute the enterprise AIOps roadmap, aligning delivery plans and priorities with reliability goals, operational maturity, and business outcomes.
• Lead cross-functional collaboration across infrastructure, SRE, platform engineering, service management, and application teams to operationalize AIOps capabilities at scale.
• Establish governance, success metrics, and operating rhythms to measure improvements in alert quality, incident reduction, MTTD, MTTR, service health, and product adoption outcomes.
• Drive adoption of AIOps capabilities by aligning use cases, implementation priorities, and operational workflows with business needs, platform readiness, and measurable service outcomes.

Observability, Event Intelligence & Automation

• Drive the integration and data ingestion of observability standards across logs, metrics, traces, events, and topology data to improve visibility across cloud, on-premises, and hybrid environments.
• Lead the implementation of AIOps use cases, including noise reduction, event deduplication, correlation, anomaly detection, root cause analysis, and predictive alerting.
• Partner with engineering teams to build automated remediation and self-healing workflows integrated with observability and ITSM platforms.

Platform Integration & Stakeholder Management

• Evaluate, implement, and optimize AIOps and observability platforms, ensuring integration with monitoring tools, CMDB, incident workflows, knowledge systems, and automation frameworks.
• Present strategy, progress, and outcome metrics to senior leadership and influence decisions on tooling, process simplification, and operating model improvements.
• Build and mentor a high-performing team, fostering technical depth in observability, data analysis, incident intelligence, and automation engineering.

Qualifications:

• 7 -10+ years of experience in IT operations, SRE, observability, platform engineering, or related disciplines, with demonstrated leadership in large-scale enterprise environments.
• Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation.
• Hands-on experience with observability and monitoring ecosystems spanning logs, metrics, traces, topology, alerting, and service mapping.
• Experience integrating AIOps capabilities with incident management, ITSM, CMDB, and automation platforms to improve operational workflows.
• Proven ability to lead teams, influence stakeholders, manage vendor relationships, and translate technical capabilities into measurable business value.
• Strong communication, analytical thinking, and executive presentation skills.
• Demonstrated ability to identify, prioritize, and deliver AIOps use cases that improve signal quality, incident response, operational efficiency, and service reliability.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.

Preferred Qualifications:

• Experience with enterprise observability and AIOps platforms, including ServiceNow ITOM, Splunk, Dynatrace, Datadog, Moogsoft, BigPanda, New Relic, and similar technologies.
• Familiarity with cloud-native platforms, Kubernetes, distributed systems, and modern telemetry standards such as OpenTelemetry.
• Experience defining KPIs, SLOs, and operational maturity frameworks for enterprise reliability and service performance.
• Knowledge of machine learning applications in operations, including forecasting, anomaly detection, pattern recognition, and recommendation models.
• Experience maturing enterprise AIOps operating models, including use case rollout, adoption measurement, workflow integration, and continuous improvement of operational outcomes.
• Relevant certifications in cloud, ITSM, observability, or platform engineering are a plus.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group)