At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
Composer sits at the center of Klaviyo’s strategy to define the future of AI-native marketing. As Klaviyo’s AI-powered marketing orchestration product, Composer helps marketers move from an idea to launch-ready campaigns, flows, audiences, and content through a conversational experience dramatically reducing manual effort and making AI a true execution layer for marketers. The Native Composer team is responsible for shaping how AI agents operate across Klaviyo’s core product surfaces from content generation and campaign creation to workflow orchestration, analytics, optimization, and support. Sitting at the intersection of AI systems, product experience, platform architecture, and go-to-market strategy, the team is building the foundation for intelligent, AI-native marketing workflows.
In this role, you will help define how AI agents interact with users across one of the leading marketing platforms in the industry. You’ll shape the systems, workflows, and experiences that enable marketers to move faster, make smarter decisions, and execute more effectively with AI as an active collaborator. By improving the quality, extensibility, and intelligence of Composer, you’ll help establish Klaviyo as a leader in agentic marketing software while driving meaningful customer and business impact. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
The Role
We’re looking for a Lead Product Manager to own the strategy and execution for Native Composer, Klaviyo’s in-app AI assistant and orchestration experience. In this role, you will define how marketers interact with AI across Klaviyo’s product ecosystem, shaping experiences that combine conversational interfaces, sub-agents, workflow automation, and intelligent recommendations into a cohesive execution platform.
You’ll work closely with Engineering, Design, Data Science, Research, and GTM teams to build scalable agentic systems that are reliable, extensible, and deeply integrated into marketer workflows. This includes defining orchestration patterns, onboarding new skills and agents, improving agent quality and usability, and ensuring Native Composer and Standalone Composer evolve cohesively where appropriate. This role is ideal for a product leader who enjoys operating in highly ambiguous, fast-moving environments and is excited about shaping the future of AI-native software experiences.
What You’ll Do
Who You Are
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process For more information about how we process your personal data, see our Job Applicant Privacy Notice
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 176,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
