Job Description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

US ACH expert responsible for owning the end-to-end ACH product, roadmap, and delivery Acts as the single point of contact for clients, leading engagements, solution discussions, and implementation programs. Drives product vision by translating business needs into user stories, functional documentation, and scalable solutions, while ensuring compliance with NACHA rules and seamless collaboration across business, technology, and operations.

Responsibilities & Deliverables:

Your deliverables as a will include, but are not limited to, the following:

• Own the end-to-end ACH product, including vision, roadmap, and feature prioritization

• Act as the single point of contact (SPOC) for ACH across clients, delivery, and internal stakeholders

• Lead client engagements, workshops, and solution discussions, acting as a trusted ACH advisor

• Drive implementation programs ensuring timely, compliant, and scalable delivery

• Create and manage product backlog, user stories, and detailed business requirements

• Produce functional documentation, business guides, and process flows

• Gain a deep understanding of the customer experience, identify and fill product gaps, generate new ideas that grow marketshare, and drive growth.

• Manage the entire product lifecycle from strategic planning through go-to-market.

• Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis.

• Serves as the key contact for product questions and new product ideas which surface from customers, sales, or market research.

• Identifies and analyzes critical issues related to the product design and promotion of the product(s).

• Translates product strategy into recommendations and feature definition to address market opportunities.

• Provides overall direction for product enhancements and general product development requirements.

• Works with product marketing department to develop effective communication activities and programs including product positioning and collateral development

• Lead product focus groups

• Lead user conference sessions and general industry topics.

• Develop and implement methods and procedures for monitoring projects such as preparation of records of expenditures and research findings, progress reports and staff conferences, in order to inform management of current project status.

• Manages the resolution of escalated customer problems. Escalates problems and issues to other departments when needed.

• Develops proper and thorough documentation (internal and external) describing enhancements as appropriate.

• Identifies continuous improvement opportunities for Product Management processes.

• Vendor Management including maintaining a directory of vendors with contact information and other pertinent data as well as analyzing potential future partner relationships.

Required Experience:

• 15+ years of experience in US ACH payments, with strong ownership of an ACH product in a live market environment

• Deep expertise in NACHA rules, ACH lifecycle, file formats, and return/NOC processing

• Proven experience in owning ACH product roadmap, implementation, and client delivery

• Strong background working with banks, ODFIs/RDFIs, and payment hubs

• Demonstrated ability to act as primary client interface (SPOC) and lead large-scale engagements

• Experience in requirements definition, user story creation, and functional documentation

• Excellent stakeholder management, solutioning, and problem-solving skills

• Experience working with project management software application analysis, design or implementation (knowledge of project management principles).

• Proven track record of product management accomplishments and initiatives with demonstrated success in product launches and end-to-end execution of marketing strategies.

• Consumer lending operations, credit policy, and/or mortgage banking, financial institution product management experience preferred.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.