Job Description

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations.

EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision-making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail, among others.

Headquartered in New York, our team is over 60,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Role Title: Lead Product Manager

BU/Segment: Analytics / Data Management / Retail

Location: Leeds, United Kingdom

Employment Type: Permanent

We are seeking an experienced Product Manager to lead the end-to-end lifecycle of complex, data-driven products across multiple feature areas and business domains. This role will be responsible for defining product strategy, driving monetisation and commercial growth, and ensuring scalable, interoperable product design aligned with business objectives.

The successful candidate will work closely with engineering, design, data, and business stakeholders to define product requirements, solve complex design challenges, and deliver high-impact product roadmaps. You will use customer insights, market trends, and data-driven analysis to prioritise initiatives, guide strategic decision-making, and optimise product performance and adoption.

This role also involves coordinating Product Managers across multiple products, ensuring clear objectives, effective delivery planning, and measurable business outcomes. The ideal candidate will combine strong commercial awareness with excellent communication and stakeholder management skills, with the ability to influence senior executives while partnering effectively with technical teams to deliver scalable and innovative product solutions.

As part of your duties, you will be responsible for:

• Represent and communicate the vision, value, and strategic direction of data products across the assigned business vertical and wider organisation.
• Build strong relationships with senior stakeholders and end-users across business, engineering, and data science teams to ensure alignment and effective delivery.
• Act as a bridge between cross-functional squads and business units, translating business needs into actionable data product strategies, capabilities, and delivery plans.
• Provide guidance and oversight to vendor-supplied squad members to ensure consistent delivery quality, alignment to standards, and a strong focus on value realisation
• Define, maintain, and communicate a clear roadmap for data products, balancing short-term MVP delivery with longer-term strategic objectives.
• Prioritise initiatives based on business value, technical feasibility, and user needs, ensuring transparent and structured decision-making.
• Identify and manage delivery dependencies across squads and teams to ensure timely and predictable product releases.
• Ensure that planning artefacts, backlogs, and roadmaps are maintained to a high standard and aligned with organisational governance processes.
• Facilitate effective collaboration between data engineering, analytics, governance, architecture, and business teams to ensure cohesive and aligned delivery.
• Ensure consistency of data definitions, quality expectations, and usage policies across all data products produced by the vendor.
• Lead discovery sessions, cross-functional workshops, and requirement-gathering activities to validate assumptions and ensure a value-focused product direction
• Promote a shared understanding of data product capabilities and updates through documentation, demonstrations, and structured stakeholder engagement.
• Define, track, and report on KPIs that demonstrate the success, adoption, and performance of data products.
• Evaluate business value delivered and incorporate feedback to refine future iterations of data products.
• Work with business and finance stakeholders to support benefit quantification, including ROI assessments and cost-benefit analyses of data initiatives.
• Ensure data products actively contribute to strategic outcomes such as operational efficiency, enhanced decision-making, improved customer experience, or revenue enablement.
• Stay informed about emerging trends in data, AI, and product management, integrating relevant advancements into product strategy and delivery approaches.
• Identify opportunities to enhance scalability, efficiency, usability, and innovation within data products.
• Encourage structured experimentation and continuous improvement initiatives that drive better outcomes and reduced complexity.

Experience and Education required:

• Bachelor’s degree (or equivalent experience) in IT, Computer Science, Data/Analytics, or a related field.
• 10+ years of experience with at least 2+ years’ experience in a leadership role.
• Experience working Agile frameworks and processes, ideally in a large product led organisation.
• Strong ability to communicate and champion the vision, value, and strategic direction of data products while building strong relationships with senior stakeholders.
• Skilled at translating business needs into actionable product strategies, delivery plans, and prioritised roadmaps.
• Strong leadership and oversight capability to guide vendor-supplied teams and ensure consistent, value-focused delivery aligned to standards.
• Effective cross-functional collaborator, facilitating alignment between engineering, analytics, governance, architecture, and business teams.
• Competent in defining, tracking, and reporting KPIs to measure product success, adoption, and realised business value.
• Strategic thinker who identifies opportunities to enhance scalability, usability, efficiency, and innovation within data products.
• Advocates for continuous improvement, data literacy, and responsible data usage to support organisational adoption and self-service analytics.

Preferred Experience:

• Demonstrated success and track record in building data monetisation products.
• Strong business acumen and comfort in complex ecosystems.
• Experience working in Agile environments with strong understanding of the frameworks and processes.
• Must demonstrate an agile mindset and ability to pivot quickly in response to new information or changing market conditions.
• Understanding of Product lifecycle and Product Development Lifecycle approaches
• Experience with project management tools or platforms (e.g. Confluence, Jira, Aha! Or Pendo).
• Excellent communication and presentation skills, including delivering training both in-person and remotely.
• SAFe Product Manager certifications.
• A customer-first mindset with strong problem-solving skills and a proactive, continuous improvement approach.

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.