Job Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Our dynamic team drives the marketing platform for merchants across our Southeast Asian on-demand services. We build localized tools for merchant outreach and promotion. Simultaneously, we create engaging promo and ad experiences for consumers across these services in the region, using local insights to enhance user experience and platform engagement.

We are a cross-functional group leveraging data and cultural understanding of South East Asia's on-demand service ecosystem. We innovate localized marketing solutions to fuel growth and satisfaction for merchants and consumers across all our service verticals in the region.

Get to Know the Role

As a Product Designer, you'll collaborate closely with Product Managers, Engineers, Analysts, and business stakeholders to craft user experiences that balance innovation, feasibility, and impact. You'll draw on user insights, data, and market research to inform design decisions, while staying ahead of UX/UI trends and competitor strategies. Hands-on involvement in user research and testing across Southeast Asia will deepen your understanding of our users and ensure designs are validated and refined to deliver meaningful results.

You will report to Designer Manager and work full-time onsite at the Grab Kuala Lumpur, Malaysia office.

The Critical Tasks You Will Perform

• You will distill broad, conceptual ideas into practical and engaging interfaces.
• You will actively involve yourself in defining product strategy.
• You will identify high-impact opportunities, and design features in pursuit of goals, and explain the rationale for your decisions.
• You will advocate for our diverse user base with hard data and in-depth research to help meet their unique needs.
• You will plan, prioritize coordinate, and conduct behavioral analysis, user requirements analysis, task analysis, conceptual modeling, and usability testing.
• You will create flows, sketches, prototypes, wireframes, and high-fidelity mockups to communicate concepts, solicit feedback, and drive an aligned approach among your team and stakeholders.
• You will ensure consistency across all of our products & integrations by adhering to our design system standards and making updates when necessary. Work with engineering, product management, data, marketing, etc. to eliminate inconsistencies.

Qualifications

What Essential Skills You Will Need

• Minimum 6+ years as a product designer
• Portfolio showcasing on-demand service industry experience; online ordering and discovery, and online to offline service design experience
• Experience with web/mobile UX design and design systems.
• Working knowledge of mobile/web front-end development to understand constraints and opportunities.
• Experience creating prototypes and experience conducting guerilla testing, concept testing, and low-fidelity user tests to validate hypothesis and fact check assumptions
• Proficiency with design tools, e.g., Figma/Figjam, ProtoPie, AfterEffects or similar animation tools.
• Experience presenting design concepts to stakeholders.
• Experience in service design, user research, and translating findings into product features/improvements.
• The ability to leverage AI technology to boost productivity and elevate product experiences.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.