Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
As Lead Product Designer for direct-to-customer journeys, your focus will be on delivering high-quality mobile and web experiences that feel simple, intuitive, and trustworthy. You’ll lead the design of key customer journeys from first interaction through to completion, solving problems across end to end journeys and iterating based on evidence and feedback. While you’ll work within an established design system, this role is first and foremost about experience quality — setting a high bar for interaction, accessibility, and usability.
You’ll partner closely with Product Managers and Engineers to explore problems, test ideas early, and deliver solutions that perform well for customers and the business. You’ll be expected to sweat the detail where it matters, while also knowing when to lean on existing patterns to keep us delivering value to customers. This is a role for someone who enjoys being close to the work, values craft, and takes pride in creating digital experiences that genuinely feel better than what customers expect from a bank.
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
Over the last decade we have built a new type of bank that is designed to accommodate individuality, diversity and the dynamics of the modern world.
Shawbrook is an award-winning specialist bank, serving real estate professionals, SMEs and consumers with a broad range of lending products and a secure home for their savings. With over 425,000 customers, a £10.5bn loan book, and £10.9bn in customer savings, Shawbrook continues to experience strong, tech-enabled, growth.
To serve the evolving needs of our customers, and to meet the scale of our potential, we continue to deliver on our purpose: to power up ingenuity to create opportunity, every single day.
