Job Description

About us

Docplanner's mission is to help people live longer, healthier lives. Every month about 100 million people visit our sites and 25 million appointments are booked across 13 countries, and 300,000 doctors use our software (docplanner.com).

You'll join PMS Global, the group building the software clinics and doctors run on. We're building Noa, our AI assistant, into the daily work of doctors and front desks. The group is organised in verticals named after the people they serve: the doctor running a visit, the owner running the business, the practice signing up on its own.

The design team here is small and growing. As its Lead designer, you'll set the standard others work to and help the team grow.

The role

You'll own the design of an area of our practice management software (PMS), the tools clinics use every day to run visits, calendars and the business. You'll set design direction across the teams in that area and shape how it fits with the rest of the product. You'll help decide whether something is worth building, and why, before anyone decides how. This is an individual contributor role.

We want clinics to spend less time on manual work, from documenting a visit to getting it invoiced and paid, and owners to see what needs their attention without digging through reports.

What success looks like

• After 3 months: you've been shipping since your first weeks, you can name the outcomes your area should move and the user behaviours behind them (where clinic staff lose time, work around the product or drop off), and you and product agree on the bigger problems worth solving. Clinics already feel it: your first fixes save front desks and doctors time on everyday tasks.
• After 6 months: your first larger build is live with its impact measured, you're setting design direction across teams, and other designers are building on your patterns. For clinics this means less manual admin and fewer workarounds; for doctors, more time with patients and less time on the screen; for owners, a clearer view of how the practice is doing.

What you'll do

• Discover continuously: talk to doctors, clinic owners and staff often, whatever project you're on.
• Identify and solve bottlenecks: with product and engineering, find the friction points in the user journey and in how the team works, and fix them.
• Drive clarity from complexity: balance user and business needs in areas like billing, records and reporting, and turn ambiguous problems into clear, strategic solutions.
• Start with an LLM: use AI to clarify intent, draft short specs and surface risks and edge cases before opening a design tool.
• Co-create with PMs and engineers from day one: define UX requirements early, stay through QA and release, and make engineering-aware decisions.
• Shape high-leverage experiences: exceptional UI and UX for information-dense screens, from concept to polish, using the best tools to explore more directions faster and raise quality.
• Prototype and build with AI: use Cursor and Claude Code to turn concepts into interactive prototypes and production-ready front-end code; move fluidly between code and Figma.
• Validate and measure: run quick tests and track funnels, adoption and retention.
• Lead without managing: set direction across teams, coach designers, and turn what works into patterns and practices others reuse.

What you bring

• Multi-disciplinary craft: strong UI, UX and visual design skills, with a track record of functional yet delightful experiences in information-dense, data-heavy products, ideally B2B SaaS. You write clear interface copy and can tell the story behind a design.
• Comfortable in code: you prototype in code with AI tools and know enough HTML and CSS to work with engineers on the front end. You don't need to be a front-end engineer.
• Experimentation mindset: a deep understanding of product metrics, behaviour analytics and A/B testing, and experience with Amplitude, Mixpanel or similar tools. Your portfolio shows experiments and measurable outcomes.
• Passion and drive: deep care for product design and UX craft, and for the business outcomes they move. Ambition, ownership and a rising bar.
• Comfortable with ambiguity: you work at speed without dropping quality, and know when to go deep and when to execute.
• Reasoning: first-principles thinking, sharp structure, resistance to bias, attention to the details that matter.
• Team spirit: generous, backs the best idea, hands-on, reliable, honest and transparent.
• Lead-level scope: you've shaped direction across several teams or products, and other designers have grown by working with you.
• Proficient English.

Design and AI at Docplanner

AI is changing how products are designed and built. We want our designers to explore how AI can improve both the design process and the product, from faster prototyping to Noa, the assistant inside our clinic software. We're looking for designers who are curious about new technology and experiment with AI in their own work. If you've worked on AI features or use AI tools in your design process, show us examples in your portfolio.

Let’s talk money

• A salary adequate to your experience and skills.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
• 20/26 days of paid time off (depending on your contract);
• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Signal Iduna for you and subsidized for your family.
• Multisport card co-financing for you to have access to sports facilities across Poland.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English and Spanish classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO