Job Description

This is a remote position. Job Title: Lead Process Excellence Company: Level Up Talent Solutions Salary Package: PHP 52,000–73,000 Work Set-up: Hybrid Location: Manila / India Account Type: Non-Voice Required Certification: Lean Six Sigma Green Belt Work Schedule: Flexible shifting schedule, including weekends, night shifts, and holidays as business needs require Job Overview Level Up Talent Solutions is looking for a Lead Process Excellence to lead process improvement initiatives that strengthen operational efficiency, quality, and consistency in a BPO/CPO environment. This role is responsible for analyzing workflows, leading Green Belt-level projects, identifying root causes, and implementing measurable improvements. It also involves developing SOPs, process maps, training materials, and control plans to sustain results. The ideal candidate is a certified Lean Six Sigma Green Belt with 3–5 years of relevant experience, strong analytical skills, and hands-on experience leading improvement projects. They should be able to manage multiple initiatives and work effectively with Operations, Reporting/MIS, and cross-functional teams. Responsibilities Lead Green Belt-level improvement projects using DMAIC, root cause analysis (RCA), process mapping, and workflow analysis. Analyze operational data, identify trends and process gaps, and recommend actions to improve efficiency, quality, and performance. Collaborate with Operations, Reporting/MIS, and cross-functional partners to implement improvements and support process adoption. Develop and maintain SOPs, process maps, training materials, and control plans to standardize workflows and sustain results. Manage multiple projects, facilitate process reviews and training, and present findings, progress, and recommendations to stakeholders. Qualifications Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field, with Lean Six Sigma Green Belt certification . 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement, including BPO/CPO experience . Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis, supported by strong data interpretation and analytical skills. Proficiency in Microsoft Excel, PowerPoint, and process documentation tools; experience creating SOPs, process maps, and training materials. Strong communication, cross-functional collaboration, organization, and project management skills; willingness to work hybrid and accommodate shifting schedules, including weekends, night shifts, and holidays as required. Nice to Have Exposure to Lean, Kaizen, or improvement methods beyond Green Belt level, and experience supporting Black Belts, Business Excellence Managers, or Transformation teams. Familiarity with Power BI or Tableau, with demonstrated success sustaining improvements through control plans and standardized documentation. Strong workshop facilitation, stakeholder influence, business writing, training delivery, and problem-solving skills, with the ability to work independently and within a team. Requirements Required: • Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field. • Lean Six Sigma Green Belt certification. • At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles. • BPO/CPO experience. • Hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis. • Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations. • Proficiency in Microsoft Excel, PowerPoint, and process documentation tools. • Experience creating SOPs, process maps, and training materials. • Strong communication skills, with the ability to present findings clearly to cross‑functional teams. • Ability to collaborate effectively with Operations, Reporting/MIS, and cross‑functional partners. • Strong organizational skills with the ability to manage multiple projects simultaneously. Desired: • Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level. • Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams. • Familiarity with data visualization tools (e.g., Power BI, Tableau). • Strong facilitation skills for workshops, huddles, and process reviews. • Ability to influence stakeholders and drive adoption of new processes. • Demonstrated success in sustaining improvements through control plans and standardized documentation. • Experience in business writing, process documentation, and delivering training. • Strong problem‑solving skills with the ability to work independently and within a team.