Job Description

The Lead Pricer - Apparel supports efficient, accurate processing and pricing of donated apparel in a Goodwill of the Finger Lakes retail location. This hourly, non-exempt position identifies brands, quality grades, fashion trends and current or vintage styles; meets apparel pricing production expectations of at least three racks per hour; monitors sorter/hanger output against a goal of 67 or more pieces per hour; and works alongside apparel team members to provide training and coaching. The Lead Pricer maintains safe, clean work areas, supports inventory flow and delivers world-class service to donors and customers. The position reports to the Assistant Store Manager and provides day-to-day leadership without direct supervisory authority.

COMPETENCIES: Apparel brand recognition, trend and quality assessment; consistent and accurate pricing; production pace and counting/reporting; peer coaching and hands-on training; clear communication and customer service; organization, teamwork, integrity, safety awareness, and ability to receive feedback.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The following duties are essential to the position. Percentage allocations are proposed estimates for review and total 100%; actual time may vary with store needs.

Production measures: minimum 3 apparel racks priced per hour; sorter/hanger target 67+ pieces hung per hour. Review these targets and the proposed responsibility percentages with Retail Operations before final approval.

RESPONSIBILITIES

Apparel pricing and production 50%

• Recognize apparel brand names, designer labels, trends, and current/vintage styles; evaluate merchandise quality and price accurately.
• Maintain a minimum goal of three racks priced per hour.
• Ensure timely processing and effective movement of donations toward a full, fresh sales floor.

Team coaching and production reporting 25%

• Accurately track and communicate sorter/hanger hang counts against the goal of 67+ pieces per hour.
• Support goal setting, hands-on training, coaching, and feedback; work side by side with apparel colleagues to improve output and quality.
• This is a lead role with no direct reports.

Customer service and store support 15%

• Provide world-class service; greet and acknowledge customers within 10 seconds and respond politely and promptly to concerns.
• Support greeting donors within 10 seconds.
• As needed, move apparel handling equipment, run merchandise to the sales floor, rotate apparel, and clean fitting rooms.
• Participate in other Goodwill activities when asked.

Safety, culture and operating standards 10%

• Maintain a tidy, organized, safe production station and apparel work area.
• Communicate openly so employees, donors, and customers are not put at risk; report hazards, injuries and medical incidents.
• Follow the drug-free workplace, anti-harassment, anti-violence, theft-prevention and security policies; uphold Core Values and Guiding Principles, including 24-hour donation processing, inventory flow, appropriate use of material-handling equipment, effective rotation, increasing donor value and organizational sustainability.
• Attend assigned training and perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

· High school diploma or GED preferred.

· Previous retail or production experience preferred but not required.

LANGUAGE SKILLS:

· Must be able to read, understand, and complete production documentation; communicate clearly with customers and team members; learn processes, accept coaching and feedback, and contribute to team success.

AVAILABILITY:

· Must have open, flexible availability and be willing to work nights, weekends, and holidays.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Work primarily takes place in a retail store and donation processing area, with warehouse-like condition. Moderate noise and occasional outdoor exposure when receiving donations. Frequent standing, walking, bending, reaching, crouching, kneeling, lifting, pushing and pulling may be required. Regular handling up to 25 pounds; heavier items with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

PHYSICAL AND WORKING ENVIRONMENT

Rarely (less than 0.5 hours per day)

Continually (5.6 - 8.0 hours per day)

Occasionally (0.6 - 2.5 hours per day)

Frequently (2.6 - 5.5 hours per day)

N/A = Not Applicable

Weight: Up to 10Ibs; Up to 20lbs; Up 35lbs; Up to 50lbs; Greater than 50lbs

Activity Rarely, Occasionally, Frequently, Continuously or N/A Weight

Stationary Standing Continually

Sitting Rarely

Walking Frequently

Crawling Rarely

Balancing Occasionally

Lifting/Carrying Frequently Up to 25 lbs; heavier with assistance

Pushing/Pulling Frequently Up to 25 lbs; heavier with assistance

Bending Frequently

Squatting Frequently

Kneeling Frequently

Twisting/Turning Frequently

Climb Occasionally

Stoop Frequently

Overhead Reaching Frequently

Typing/Keyboarding Occasionally

Driving (car/equipment) N/A

Critical Thinking/Organization Frequently

Talking on Phone Occasionally

Talking in Person Frequently

Hearing in Person Frequently

Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.