Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

About the role

Four Seasons Hotel Austin is seeking a Lead Pool Serverto join our dynamic Food & Beverage Team. The ideal candidate willbe a strong communicator with excellent reading, writing, and verbal English skills, they thrive in fast-paced, outdoor environments, confidently handling hot and humid conditions. They balance strong multitasking abilities with organization and service excellence, whiledemonstratingleadership, clear communication, and effective problem-solving skills.

What you will do

TheLead Pool Serverwilldeliver service in line with Four Seasons standards by ensuring guests’ needs are met through attentive amenity, food, and beverage service. They manage transactions accurately, complete opening and closing procedures, andmaintainclean, safe, and organized pool areas. They serve guests efficiently,assistwith seating and inquiries, and resolve concerns promptly. Additionally, they support daily operations andspecial events, supervise and guide pool servers, and uphold service standards, stepping into a leadership role when needed to ensure a smooth, high-quality guest experience.

What you bring

• Knowledge of MICROS preferred

• Minimum of 1–2 years of food and beverage and/or pool operations experience in a high-volume upscale resort or hotel environment

• Previous lead, shift leader, or supervisory experience preferred

• TABC & Food Handlers Certifications required

• Work authorization in the United States

What we offer: 
COMPLIMENTARY

• FREE Medical, Dental and VisionInsurance after30days!!!

• Room night stays at Four Seasons Worldwide

• Employee meals prepared by the Four Seasons Culinary Team

• Dry cleaning and alteration of employee uniforms

• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options

• Four Seasons beds and bedding

• Gold’s Gym membership

ADDITIONAL

• Vacation, Sick, Twelve (12) Paid Holidays

• 401k participation with a company matching program

• 100% Company-Paid Parental Leave

• Growth opportunities within Four Seasons

Schedule & Hours:

As our hotel is open 24/7,365 daysa year, we expect ourLead Pool Server to be flexible in working mornings, evenings, weekends, and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf