Job Description

External Job Title

Lead Pool Attendant - Louisiana

Why We Need Your Talents:

At Live! Casino & Hotel, our team is our greatest asset, and nowhere is that more evident than at our pool oasis. We’re looking for vibrant, attentive, and service-driven individuals who bring energy and excellence to our poolside experience. The Lead Pool Attendant is responsible for overseeing the day-to-day operations at the casino's pool and cabana areas. This includes supervising service staff, ensuring exceptional guest experiences, maintaining cleanliness and safety standards, and optimizing revenue through efficient service and upselling strategies. This role plays a critical part in maintaining the luxurious ambiance of the pool environment and aligning with the Live! Casino’s high standards of hospitality.

Responsibilities

Where You'll Make an Impact:

· Supervise daily poolside operations, ensuring smooth, efficient, and high-quality service.

· Lead, motivate, and manage a team of Pool Attendants and support staff; assist with training and scheduling.

· Monitor guest satisfaction and proactively resolve service issues in a professional and courteous manner.

· Enforce compliance with health, safety, and sanitation regulations.

· Conduct pre-shift meetings to communicate daily objectives, specials, VIP arrivals, and safety updates.

· Oversee poolside inventory, requisition supplies, and minimize waste.

· Support cabana service, including hosting VIP guests and ensuring personalized, attentive service.

· Maintain cleanliness and presentation of all service areas, including bars, lounges, and seating.

· Coordinate with security and pool staff for crowd management and guest safety.

· Foster a fun, upscale atmosphere that reflects the Live! brand identity.

Qualifications

· Must be at least 21 years of age

· 2+ years in a leadership role, preferably in luxury resorts or high-volume pool venues.

· Strong leadership and team-building skills with a hands-on, guest-first approach.

· Excellent communication and interpersonal skills.

· Ability to multitask in a fast-paced, outdoor environment.

· Knowledge of local health and safety codes.

· Ability to work a flexible schedule including weekends, holidays, and peak seasonal periods.

· Must be able to stand, walk, and be exposed to outdoor conditions for extended periods.

Physical Requirements:

· Ability to lift up to 25 lbs regularly.

· Standing/walking for up to 8 hours per shift.

· Comfortable working in varying weather conditions (sun, wind, heat).