Job Description

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

• Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team.

• Provides excellent guest service..

• Creates an atmosphere of fun and excitement for guests.

• Assists with the execution of invitational events and promotions.

• Ability to adapt quickly to rapidly changing business levels and values the differences of others.

• Ensures that promotion/event areas are stocked with necessary supplies, decorations, and secures items at conclusion of promotion/event.

• Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project.

• Tracks inventories and expenses for each assigned project.

• Maintains record keeping for each project including tracking reports and analysis.

• Displays a professional demeanor and willingness to assist guests.

• Constantly seeks ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings.

• Ensures integrity and confidentiality of all guest’s data.

• Complies with all state, federal and regulatory policies and procedures.

• Deliver and pick up promotional items when necessary.

• Acts as a role model and always present oneself as a credit to Caesars and encourage others to do the same.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

• Licensed and authorized to execute promotions on the gaming floor.

• Perform all other job-related duties as requested.

• Will be responsible for the coordination and execution of all promotional programs and offerings in accordance with all regulatory approvals. This includes all aspects of coordination as listed in event checklists, and potentially hospitality events if the situation arises.

• High school diploma or GED required. Some college preferred.

• Minimum 1 - 2 years previous experience in the hospitality, events, retail or casino industry preferred.

• Well-groomed and outgoing personality required

• Proficient in excel and Microsoft office knowledge at an above level

• Flexible schedule to work scheduled events on weekend and holidays, any day of the week and any shift.

• Must be able to read, write, speak and understand English.

• Thrive when working with a team.

• PHYSICAL& MENTAL:

• Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary.

• Must have the manual dexterity to operate a typewriter, computer, and 10 key adding machine, photocopy machine, fax machine, and telephone.

• Must be able to respond to visual and aural cues.

• Must be able to lift and carry 50lbs.

• Must present a well-groomed appearance

• Must be able to maneuver to all areas of the casino, including in and around Pit areas.

• Must be able to respond calmly and make rational decisions when handling guest’s demands in a fast-paced environment.

• Understanding of property and department policies and procedures.
• Must be able to work in areas containing secondhand smoke, varying noise and temperature levels, bright lights and dust.
• Ability to be physically mobile, and stand/walk for 8-to-12-hour shifts.
• Must always present a professional appearance and demeanor.
• Regular and punctual attendance is required.
• The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Horseshoe St. Louis reserves the right to make changes to this job description whenever necessary.
• Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Works in cooperation with the departments in ensuring guests feel welcome and comfortable; works closely with Casino Host team to ensure superior guest satisfaction.
• Greets guests in a courteous and friendly manner; and explains amenities and features.
• Responsible for resolving guest service issues, concerns, or problems to ensure optimal guest satisfaction.
• Participates in marketing promotional activities.
• Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands.

Excellent guest service skills.

* Understanding of property and department policies and procedures.

* Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.

* Must be able to work in areas containing secondhand smoke, varying noise and temperature levels, bright lights and dust.

*Ability to be physically mobile, and stand/walk for 8-to-12-hour shifts.

*Must always present a professional appearance and demeanor.

*Regular and punctual attendance is required.

*Must be able to work in fast paced, stressful environment.

These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).