Ponca City Development Authority

Lead Players Club

Ponca City Development Authority  •  Onsite  •  7 days ago
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Job Description

Qualifications:  
High school diploma or G.E.D. required. Candidates must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license (Medical Marijuana cards are accepted). Flexibility to work any shift as needed or assigned—including weekends, evenings, and holidays—is required Candidates must have excellent communication, customer relation skills, and be self-motivated. Physical requirements include sitting and standing for long periods of time, bending, stooping, and lifting occasionally in excess of 50lbs.

Responsibilities and Duties:
The Players Club Lead is responsible for monitoring and providing guidance to team members in the Players Club Department. This role involves supporting staff, resolving guest concerns using effective conflict resolution techniques, and ensuring a high standard of guest service. The Lead also ensures promotional machines and systems are functioning properly and assists the Floor Manager with scheduling and other administrative tasks.
           
  • Assist in training and supporting Players Club personnel, ensuring they are well-versed in compliance requirements and guest service standards.
  • Provide disciplinary and redirection reports for the Director of Human Resources.
  • Communicate information about casino promotions, events, and Players Club enrollment to guests accurately and effectively.
  • Maintain a clean, organized, and fully stocked work area to support efficient operations.
  • Maintain a professional appearance and demeanor while conducting company business.
  • Follow all applicable state, federal, and tribal laws, regulations, and compliance requirements.
Disclaimer

The above statements are intended to describe the general nature and level of being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits:
100% Paid medical (valid in KS and OK)
Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
Paid time off, maternity and funeral leave, FMLA
Ponca City Development Authority

About Ponca City Development Authority

Ponca City Development Authority (PCDA) is a public trust, formed on July 1, 2003 to benefit Ponca City, Oklahoma. PCDA supports the existing industries with business retention and expansion programs, training opportunities and conference sponsorships to build market share. Visit our website for more information on recruiting, retention, marketing and financial opportunities that exist in Ponca City, Oklahoma.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Ponca City, Oklahoma
Year Founded
2003
Website
goponca.com
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