Job Description

Additional Job Description

This role willbe joiningthe ServiceNowPlatformOperationsteam. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas–APO,ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveragingbest technicalpractices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team memberwith leadership experiencewho is innovative, eager,drivenand motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

•Manage andmaintainthe ServiceNow Platform, including configuration, customizations, and

day to day Administration tasks.

•Help design, develop, and implement new features, modules, and functionalities with ServiceNow to

enhancebusiness processes and workflows.

•Collaborate with ServiceNowand business teams to meet business needs, and implement technical

Solutions

•MonitorSystem performance, troubleshoot issues, and implement corrective actions to ensure

optimaluptime andsystem availability.

•Create andmaintaintechnical documentation, including system design diagrams, process flows,

and configuration details

•Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help

recommendinnovative solutions to drive continuous improvements.

•Help lead cross-functional collaboration to deliver platform enhancements

•HelpMentor and coachteam to foster professional growth, technical excellence, and team cohesion

MinimumRequirements:

• Certified ServiceNow System Administrator

• Bachelor’s degree in computer science or related field

•7+years of experience supporting implementation, administration, configuration, and development on

the ServiceNow platform in a medium or large enterprise organization

•3+ years of experience with ServiceNow workflows or Flow Designer

• Experience configuring and implementing ServiceNow out-of-box applicationssuch as

APO/ITSM/ITOM/CSM/SPM/PA/APM

•Knowledge of AI and ML Capabilities

•Experience working with ServiceNow in a large enterprise

•Ability to contribute and Leadprojects followingAgilemethodologies

• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI

Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies

• Experience on Catalog Item, Record Producer, Order Guide,Workflowand Inbound Email Actions.

• ExperiencewithAutomation,Scheduled Jobs, Events and Email Notifications, Email Scripting, Email

Templates.

•Experience with implementingupdate sets, batch sets, and per scrum releasemethodology

•Experience with ServiceNowinstancecloning, system patching, and upgrades

•Proven abilityto work independently as well as part of a team in a dynamic environment

•Ability toeffectively prioritize and execute

•Excellent problem-solving skills and attention to detail

Preferred Requirements:

• ServiceNow –Accounts Payable Operations Experience

• ServiceNow – Certified Implementation Specialist(any module)