You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.
1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
3. Guide the team to interact with guests in a genuine, fun, and friendly manner
4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
5. Continually motivate and educate your team on expectations and best-practices
6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
7. Operate the department according to strict operational standards
8. Cultivate an environment focused on safety, efficiency, and service
9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
12. Communicate any service issues with Guest Care Center and store management on a daily basis
13. Communicate with guests, via phone and email, to ensure guest satisfaction
14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
15. Maintain a professional appearance and attitude at all times
16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
17. All other duties assigned by management
1. Ability to supervise, train, and develop other people
2. Friendly, energetic, genuine, and outgoing personality with strong people skills
3. Capable of communicating clearly and concisely
4. Strong attention to detail with the ability to multi-task
5. Ability to work well with others, especially those with differing personalities and viewpoints
6. Ability to read and understand information and take direction
7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
8. Ability and willingness to learn multiple tasks and technical requirements of the job
9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
10. Ability to bend, kneel and stand for extended periods of time
11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
13. Knowledge of agricultural products and seasonality of offerings during each
14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills
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Lowes Foods began in 1954 as a single store in North Wilkesboro, NC, and has grown to become a major supermarket chain operating in North Carolina, South Carolina and Virginia.
The company grew rapidly during the 1960s, '70s and early '80s. Lowes Foods was acquired by Merchants Distributors, Inc. (MDI) in 1984 and began an aggressive expansion program in 1986, opening 19 stores over the next four years. In 1997, Lowes Foods acquired Byrds Food Stores, located in eastern North Carolina. It continued its growth in 2000 with the purchase of 13 Hannaford stores. Today Lowes Foods operates close to 100 stores and continues to open new stores throughout North and South Carolina. Lowes Foods continued to expand by opening its first Lowes Foods Fuel station in 2007. In 2010, a new Lowes Foods concept store was opened in Hickory, NC and in 2011, we introduced a new value format called Just$ave.
In 2013, Lowes Foods set out to break the mold of the standard supermarket and create a distinctive grocery shopping experience worthy of our Carolina roots. The development began with in depth consumer research and a series of overnight workshops designed to get the very best ideas from managers across all facets of the business including all store managers and many from MDI. During these workshops, our new vision for Lowes Foods was born: “We bring community back to the table.” And, a number of new concepts were created including Chicken Kitchen, SausageWorks, Pick & Prep, and the Community Table. In January, 2013, Lowes Foods re-opened the first store to offer all of the newly developed concepts in Clemmons, NC. This spirit of transformation is being carried through all of the Lowes Foods and Just$ave stores. And, the spark of innovation has led to continued development of new concepts to further differentiate our stores. While selection may vary from store to store, our commitment to quality, value and service are the same no matter where you shop.
