Job Description

The Lead Patient Care Coordinator (PCC) at Rich Orthodontics serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the Lead PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. Collaborating closely with the Business Manager, the Lead PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Lead Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices.

Responsibilities

Essential Functions:

• Set and achieve personal sales goals while supporting the goals of the team.
• Greet patients in a timely, professional, and engaging manner.
• Introduce new patients to the office and staff.
• Provide patient consultations and communicate information about recommended treatments.
• Discuss cost of service, insurance coverage, and payment options with patients
• Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
• Nurture the patient relationship to encourage patient retention.
• Work as a team player to ensure each customer receives the best service possible.
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.

Qualifications

Qualifications:

• Minimum of high school diploma or equivalent required.
• Customer service focused.
• Excellent time management and organizational skills.
• Preferred dental office experience.
• Preferred experience with dental insurance.
• Preferred experience with Denticon/Dentrix.

Skills and Abilities:

• Two (2) years of sales, customer service or related work experience.
• Bilingual Spanish-English skills preferred.
• Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
• Ability to quickly learn new procedures and processes.
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Friendly, outgoing, and motivated personality

Work Environment and Conditions:

• Travel as needed for training and to perform job functions.
• Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens.
• Potential of prolonged sitting and standing