Job Description

@mary UNM Medical Group (UNMMG) is currently seeking an Lead Patient Service Coordinator for the UNM Cancer Center - Scheduling

This position will be located at the University of New Mexico Comprehensive Cancer Center (UNMCCC).

Minimum $38,263 - Midpoint $47,818*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

About this opportunity:

In addition to the normal duties of a PSC scheduler, this position will be responsible for organizing and managing the day to day workflow and work assignments of scheduling department, while maintaining their own work duties. Will manage and monitor the scheduling needs for Cancer Center patients to include processing observation orders, arriving patients and queuing clinical staff to begin triage. Will serve as a Master Scheduler, be the point person for providers to coordinate clinic changes insure process/procedures are followed, will conduct audits, and will train new staff as they onboard. Will manage provider order reports for quality and research PSN events and report them to Patient Services Unit Operations Manger and Director. This position is critical to the success to meet the needs of a very demanding, high producing group of physicians, while meeting performance expectations.

Summary

Under limited supervision, performs a wide variety of administrative support functions at assigned UNMMG Ambulatory Clinic including but not limited direct service to patients either by phone or in person by scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referral and prior authorizations with insurance carriers. Assist with concerns and complaints and serving as a liaison as needed with physicians, other providers and insurance companies.

Operating under the Job description of Ambulatory Patient Services Coordinator and the direction of a Supervisor/Unit operations manager the Lead Patient Services Coordinator will Support and coordinate the day-to-day procedural and administrative activities of a medical, clinic operation. They will manage the daily work product for accuracy, timely completion, and assist with added duties as directed. They are to ensure their assigned work location is adequately prepared to receive patients, complete provider orders, and organize the daily work flow.

Minimum Job Requirements of an Ambulatory Patient Services Coordinator:

High school diploma or GED with at least 2 years of directly related experience acquired working in a medical environment. Verification of education and licensure (if applicable) will be required if selected for hire.

Duties and Responsibilities of an Ambulatory Patient Services Coordinator:

1. RECEPTION: Responsible for clinic receptionist duties including but not limited to: answer incoming phones, patient check in/out, coordinate and facilitate accurate patient appointment scheduling through electronic and/or manual systems, schedule follow-up appointments as ordered by providers, update and ensure accurate patient schedules and appointments in UNMMG computer systems.
2. REGISTRATION: Responsible for registration duties including but not limited to: obtaining copy of insurance card, verifying accuracy of patient demographics and insurance information; updating and ensuring accurate information into UNMMG computer systems.
3. FINANCIAL / CASH MANAGEMENT: Responsible for collecting co-pays, collecting upfront payments as well as self-pay down payments; generating patient receipts; referral of patients to financial counseling for funding options, if necessary. Responsible for daily cash reconciliation of cash collections and receipts; following UNMMG established cash management policies and procedures.
4. BILLING: Responsible for generating charge document and other billing paperwork at time of patient’s clinic visit to ensure proper billing information is obtained and documented including but not limited to completion of paperwork by provider, written documentation on clinic log, DX and CPT code selection by provider on charge document, prompt submission to UNMMG centralized charge entry.
5. PRIOR AUTHORIZATION: Responsible for coordinating and processing all referrals and prior authorizations. Interface with insurance companies to verify coverage and obtain prior authorizations; may coordinate multiple authorizations and coverage; compiles medical documentation necessary to ensure prior authorization is obtained; updates computer systems to ensure final prior authorization is documented in UNMMG computer systems.
6. Maintain ongoing communications and dialog with the centralized UNMMG Practice Coordinator to address staffing issues, ongoing training and support as well as to address problems or issues related to clinic front-end processes and operations.
7. Maintains record keeping and filing systems; gathers, enters and updates data as required.
8. Serves as backup support for other administrative personnel as required; cross trains with other personnel for all administrative, customer service and clerical functions.
9. Performs miscellaneous job-related duties as assigned.

About UNM Medical Group, Inc.

UNM Medical Group, Inc. (UNMMG) is the practice plan organization for physicians and other medical providers associated with the UNM Health Sciences Center. UNMMG is a New Mexico non-profit corporation and is an equal opportunity employer. UNMMG strives to mitigate health disparities brought about by technology; we aim to reach underrepresented populations, making healthcare more equitable and accessible for all of the people in New Mexico; we have a demonstrated commitment to diversity, equity, inclusion, and student success as well as working with broadly diverse communities.

Diversity, Equity and Inclusion Commitment:

We will strive as an institution and as individuals to recognize, cultivate and promote all forms of diversity and to foster health and well-being throughout New Mexico by weaving cultural humility and respect for all people.

About the UNM Cancer Center:

The UNM Comprehensive Cancer Center (UNMCCC) is a statewide provider of cancer care and is influential in the cancer field throughout New Mexico and the nation. It is the only academic healthcare facility dedicated to both cancer research and patient care and is also the only Cancer Center in New Mexico designated by the National Cancer Institute (NCI), and one of just sixty-six (66) premier NCI-designated centers nationwide.

Benefits:

UNMMG offers a competitive salary and an attractive benefit package which includes medical, dental, vision, and life insurance as well as tuition reimbursement, generous paid time off plan and 403b retirement for benefits eligible employees.

Apply TODAY to our Patient Services Coordinator opportunity with the UNM Medical Group, Inc. and a Recruiter will contact you shortly!