Lead, Patient Service - Surgery - La Jolla - 262005073
This is a Full-Time position (80 hours per pay period) with a Monday - Friday 9AM - 5:30PM schedule, located at our Scripps Memorial Hospital in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. Why join Scripps Health?At Scripps Health, your ambition is empowered and your abilities are appreciated:Nearly a quarter of our employees have been with Scripps Health for over 10 years.Scripps is a Great Place to Work Certified company for 2026.Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. Join a caring team supporting Scripps Memorial Hospital La Jolla as a Lead, Patient Service in the Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:Assisting with daily department operations including training, technical support, mentoring and performance management of staff.Performing quality audits and works towards assurance of consistency and standardization of procedures.Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff.Assisting in urgent situations requiring immediate decision making.Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.Providing department orientation and training.Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.Assisting in new employee hiring and timekeeping editing.Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate.Leading performance improvement projects and maintaining department productivity reports.Acting as the department manager/supervisor in their absence.Engaging in patient Check-in, Check-out, scheduling, and billing coordination.Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.Providing appropriate resolution to patient service recovery.
Required Qualifications:One year of Customer/Patient Service experience in a healthcare setting.Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.Excellent communication and customer service skills.Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines
Preferred Qualifications:Two years of Customer/Patient Service experience in a healthcare setting.Previous training experience and leadership skills.Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
: Business Office
: Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA
SCRIPPS MEMORIAL HOSPITAL LA JOLLA
9888 GENESEE AVE
LA JOLLA 92037
: Scripps La Jolla Hospital
: Sep 23, 2026, 7:00:00 AM
Benefit Status: FT - FULL-TIME WITH BENEFITS
28.05 -
37.65
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
Whether you are searching for your next career opportunity or looking for care for yourself or a family member, you’ll find what you need at Scripps. Founded in 1924 by philanthropist Ellen Browning Scripps, Scripps is a non-profit integrated health care delivery system based in San Diego, Calif. We treat more than 700,000 patients annually through the dedication of 3,000 affiliated physicians and more than 15,000 employees among our five acute-care hospital campuses, hospice and home health care services, 27 outpatient centers and clinics, and hundreds of affiliated physician offices throughout the region.
Medical Excellence Every Step of the Way
Recognized as a leader in disease and injury prevention, diagnosis and treatment, Scripps has been ranked four times as one of the nation’s best health care systems by Truven Health Analytics. Our hospitals are consistently ranked by U.S. News & World Report among the nation’s best – and Scripps is regularly recognized by Fortune, Working Mother magazine and The Advisory Board as one of the best places in the nation to work. Scripps is also at the forefront of clinical research, genomic medicine and wireless health care. With three highly respected graduate medical education programs, Scripps is a longstanding member of the Association of American Medical Colleges. More information can be found at www.scripps.org.
