Full time
Day ShiftAt Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
We are looking for a highly motivated individual to support ourWomen's Specialtyteam as theLeadPatient Service Representative.
As a Patient Service Representative Lead, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs and oversee the day-to-day operation of all PSRs in the clinic setting
You will work closely with the Practice Manager to provide leadership and direction to the PSR team, and coordinate PSR coverage in the clinicYou willpersonallyprovideassistancewith registration and dutieswhere needed.You will also support efficient clinic flow and communicate accurately and positively with team members, as well as working with the Practice Manager to ensure practice policies and guidelines are being met
POSITION DETAILS: This position will have a full-time schedule of Monday - Friday from 8:00AM - 5:00PM. This position will support a total of 6 providers primarily in Boise; these providers also provide outreach services in Nampa, Caldwell, Ontario, and Baker City. The Women's Specialty clinic is located at 900 N Liberty St Ste 101 Boise, ID 83704
MINIMUM QUALIFICATIONS
Minimum of 3 years of experience in healthcare preferred.
Customer service experiencerequired
Electronic health record (EHR) experiencea plus
Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
Knows, understands, incorporates, anddemonstratesthe Organization's Mission, Vision, and Values in behaviors, practices, and decisions
Performs Lead duties including but not limited to orienting, mentoring, training, scheduling, and coaching employees.
Assist the Practice Managerwith monitoringwork performance and provides input on performance evaluations.
Creates schedules and managestimecards
Ensures staff are informed of andcomply withwritten policies and procedures to supportclinic
Promotes and fosters teamwork.
Assists the Practice Manager withmaintainingaccurateemployee files.
Reactsin a timely mannerto resolve patient complaints promoting customer service.
Protects patients’ rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA's regulations.
Participates in network process improvement projects as needed.
Assistswith efforts to foster financial stewardship.
Maintains business office inventory and equipment and order supplies.
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careersto learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,dignityand respect. We are committed torecruitandretaina diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individualwith regard torace, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
