Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Lead Operations Engineer will provide technical product support for applications, mentor junior team members and lead projects. This role acts as escalation point for support of critical technical issues, creation and tracking of trouble tickets, and resolution of escalated support incidents.
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Some of What You'll Do
Scope of the Role:
Direct Reports: This is an individual contributor role with no direct reports
Key Responsibilities:
Serve as a technical consultant in recommending and implementing new technologies to meet the business needs as well as meet with vendors
Answer technical support queries and implements fixes for application problems.
Control production by monitoring system processes, working to resolve system issues and following established escalation procedures as required
Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction
Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators
Assist in evaluating Data Processing procedursand cost estimates for implementation of approved approaches to requested new system enhancements
Monitor, execute and support the operations installation of new software releases/updates into production by providing high-level technical guidance to operations personnel
Seek and access innovative solutions to select products related to the current technology to be used as new standards in the product life cycleandprovide technical advice during product development
Analyze the potential impact of enhancements to the existing systems
Assist in reviewing and refining user requirements for systems development and maintenance projects
Experience, Education and Certification:
Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
5-8 years of relevant professional experience in the areas of application support, technical customer support, problem management
Additional Requirements:
Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques
Strong troubleshooting and error analysis skills.
Proficient working knowledge of Linux, networking tools and protocols (including DNS and tcpdump), programming/scripting languages such as Python, Java, and Bash, and databases including Oracle and MySQL. Experience with application design and architecture principles is also preferred.
#LI-Hybrid
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.
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