At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
The Lead, Operational Readiness is responsible for supporting the uplift of enterprise delivery capability with a particular focus on strengthening change management, operational readiness and adoption practices across delivery teams.
Operating within the Chief Transformation Office, the role provides practical advice, learning pathways, tools, guidance and role-based training to support capability growth and help delivery teams plan, manage and embed change effectively.
The role supports the development and adoption of enterprise change management standards under the ANZ Delivery Framework, ensuring teams have fit for purpose practices to assess change impacts, prepare impacted business areas, manage stakeholder engagement and transition change successfully into business-as-usual operations.
The role will also play an important part in supporting the analysis of change load across the organisation, improving delivery confidence, reducing implementation risk and ensuring change is adopted, sustained and aligned to enterprise delivery expectations.
Role Type: Permanent
Role Location: 833 Collins Street, Melbourne VIC 3008
Work Hours: Full-Time (40 Hours/ Week)
Support the uplift of delivery capability in change management and operational readiness across delivery teams
Help delivery teams understand and apply enterprise delivery and change management expectations
Support targeted capability uplift activities including advice, workshops, communities of practice and learning sessions
Identify recurring capability gaps and contribute to practical improvement opportunities
Support consistency in how change impact, readiness, adoption and sustainment are planned and evidenced.
To grow and be successful in this role, you will ideally bring the following:
Must Have -
Strong understanding of change management principles, methods and practices.
Knowledge of delivery frameworks, lifecycle, governance and project delivery disciplines
Ability to collect, analyse and interpret change load data to identify hotspots, risks and readiness concerns.
Good to Have -
Understanding of banking, financial services or another highly regulated industry
Understanding of regulatory, risk, compliance, operational or technology change environments.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 119837 .
06/08/2026, 11.59pm, (Melbourne Australia)
ANZ has a proud heritage of more than 180 years.
Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.
We employ more than 50,000 people and have our global headquarters in Melbourne.
ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world.
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