Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Business Enablement/Support

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America

Johnson and Johnson is currently recruiting for a Lead Op Warehouse role to be located in Palm Beach Gardens, FL

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Senior support individual contributor that executes tasks that are typically not routine. Provides critical technical subject matter expertise overseeing and monitoring all key performance measures, goals, and objectives related to customer-specific warehouse and distribution needs and requirements. Develops and escalates to management comprehensive summarization reports for technical recommendations for continuous improvement and enhancement of best practices.

Under general direction and in accordance with all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Helps with technical project plans and delegation of key assignments within the warehouse department for customer-specific warehouse and distribution needs and requirements.
• Organizes collective technical expertise to monitor warehouse delivery scheduling and flow to ensure smooth product processing and movement.
• Completes procedures for warehousing pick and pull, including wave picking, batch picking, and zone picking, to ensure efficient product out-the-door movement and quick cycle times.
• Leverages subject matter technical expertise to support product forecasting into the warehouse by analyzing data-driven customer product history and recommending future product ordering processes to management.
• Supports tracking of the technical aspects of warehousing and distribution solutions and develops new ideas for continuous improvement, tailored to specific customer's supply chain delivery needs.
• Assists with the stringent monitoring of product availability on an ongoing basis, reviewing key performance measures established by management to help ensure core targets and objectives are being met.
• Demonstrates Johnson & Johnson's Leadership Imperatives and Credo

Ownership & Integration Stability:

• Own end to end iDOC remediation for the data structure in SAP to transfer business information between an SAP system and external applications.
• Monitoring and resolution for inbound, outbound, inventory, returns, and master data interfaces.
• Perform real time triage, root cause analysis, and coordination of corrective actions for failed iDOCs
• Prevent repeat failures by identifying systemic issues and driving durable solutions with functional and IT partners.
• Prepare and distribute weekly iDOC health summaries, including backlog, trends, root causes, and escalations
• Support testing, validation, cutover readiness, and post deployment stabilization for system enhancements and fixes.
• Act as the on-site technical liaison translating operational impacts into actionable system requirements
• Data Integrity & Governance
• Serve as the site steward for transactional and master data quality impacting inventory accuracy, service performance, and financial reporting.
• Reduce reliance on manual workarounds that introduce compliance and audit risk.
• Support reconciliation activities and documentation required in a regulated distribution environment

Reporting, Analytics & KPI Accuracy:

• Own WPB DC KPI data accuracy, ensuring Power BI and system driven reports reflect correct business rules and source data.
• Improve trust in analytics by proactively addressing data quality and reporting logic issues

Escalation & Cross Functional Leadership:

• Initiate and manage escalations when site level resolution is not possible
• Partner across Operations, Quality, Inventory Control, IT, and Analytics to prioritize issues based on operational risk.
• Reduce escalation volume and resolution time through clear ownership and structured problem solving

Performs other duties assigned as needed.

EXPERIENCE AND EDUCATION*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Associates degree or equivalent experience in Information Systems, Supply Chain, or related field

• 5+ years of experience in SAP enabled supply chain, distribution systems, or system integration roles

• Hands on experience troubleshooting SAP iDOCs and transactional system integrations

• Experience supporting operational reporting, analytics, or KPI governance (Power BI or similar tools)

• Strong root cause analysis, problem solving, and cross functional collaboration skills

• Experience working in regulated or audit sensitive environments

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careersInternal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Collaborating, Communication, Continuous Improvement, Demand Forecasting, Detail-Oriented, Distribution Management, Distribution Resource Planning (DRP), Document Management, Order Management, Pre-Fulfillment Processes, Problem Solving, Process Oriented, Project Support, Strategic Supply Chain Management, Technical Credibility, Transportation Management, Warehouse Management