Tesco

Lead Online Operations Development Manager - 14 month FTC

Tesco  •  Welwyn Garden City, GB (Hybrid)  •  3 hours ago
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Job Description

Tesco UK Welwyn Garden City Hybrid Full-Time Temporary Working hours 36 Apply by 04-Aug-2026

About the role

As a Lead Operations Development Manager, you will shape the strategic direction of our Online Grocery Home Shopping Range proposition, translating vision into action through strong execution and collaboration. Leading a team of Operations Development Managers, you will work closely with senior leaders across Online, Commercial, Product and Technology to deliver improvements that enhance customer perception, strengthen our online proposition and support key business objectives

This is a highly influential role where you'll combine strategic thinking with operational excellence, driving change across a complex and fast-moving environment. You'll act as a trusted subject matter expert, champion best practice and create the conditions for your team to thrive, fostering a culture of high performance, innovation and continuous improvement.





What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.  Click Here to find out more!
  • Annual bonus scheme of up to 20% of base salary.
  • Holiday starting at 25 days plus a personal day (plus Bank holidays).
  • Private medical insurance.
  • 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
The above information is a shortened summary, refer to our policies for full details

You will be responsible for
  • Defining and evolving the strategic direction for Tesco's Online Grocery Home Shopping Range proposition, ensuring it continues to meet customer needs and business priorities.
  • Owning and improving customer perception of our online grocery range, identifying opportunities to enhance the customer experience and drive engagement.
  • Developing and delivering range strategies that balance customer expectations, commercial objectives and operational considerations.
  • Leading, coaching and developing a team of Operations Development Managers, fostering a high-performing and collaborative culture.
  • Partnering with the Digital Leadership Team to shape priorities and align range initiatives with wider Online strategic objectives.
  • Working closely with Commercial, Product and Technology teams to identify, prioritise and deliver improvements to the Online proposition.
  • Leveraging customer insight, market trends and performance data to inform decision-making, prioritisation and strategic recommendations.
  • Leading complex cross-functional projects and strategic initiatives from concept through to implementation, adoption and benefit realisation.
  • Ensuring effective project governance, stakeholder management, risk management and delivery planning in line with Tesco ways of working.
  • Managing dependencies, risks and trade-offs across multiple teams, programmes and priorities.
  • Creating and executing robust implementation plans that deliver measurable customer and business outcomes.
  • Monitoring progress against objectives and providing clear updates, insights and recommendations to senior stakeholders and leadership teams.
  • Identifying opportunities to simplify processes, improve operational effectiveness and enhance the end-to-end Online customer experience.
  • Acting as the subject matter expert for Online Grocery Range, representing the function in senior leadership forums and influencing strategic decision-making across the business.

You will need
  • Experience in Online retail, eCommerce, digital operations or customer proposition roles.
  • Strong strategic thinking, proposition development and customer focus.
  • Ability to use customer insight, data and commercial awareness to inform decisions.
  • Experience leading, developing and managing high-performing teams.
  • Strong stakeholder management, influencing and communication skills, including engagement with senior leaders.
  • Experience delivering strategic change, programmes and cross-functional projects in a complex environment.
  • Ability to balance strategic thinking with practical implementation and delivery.
  • Experience developing business cases, recommendations and plans that drive measurable outcomes

About us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application,  click here  for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
Tesco

About Tesco

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do.

Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia.

Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills. If you’re looking for the perfect work-life balance, a collaborative culture and flexible ways of working, find your opportunity to get on at www.tesco-careers.com

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Welwyn Garden City, GB
Year Founded
Unknown
Website
tesco.com
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