Job Description

In this role you will be:

• Answer and route incoming phone calls and messages in a professional and timely manner.
• Schedule, confirm, and reschedule sleep studies, consultations, and follow-up appointments.
• Prepare and organize patient charts and records prior to appointments or sleep studies.
• Process incoming referrals and assist with obtaining prior authorizations or insurance verifications when needed.
• Maintain department calendars, appointment logs, and staffing schedules as directed.
• Greet and check in patients arriving for sleep studies or consultations.
• Provide patients with instructions and documentation for sleep testing (e.g., overnight study prep, home sleep testing).
• Ensure accurate entry of patient demographics and insurance information into the electronic health record (EHR).
• Address patient inquiries or escalate concerns to clinical staff when appropriate.
• Assist with transcription, formatting, and distribution of sleep study reports, consultation notes, and physician correspondence.
• Track the receipt and processing of sleep study results, ensuring timely review by providers.
• Coordinate communication between physicians, technologists, medical assistants, and other departments.
• Maintain compliance with HIPAA, patient confidentiality standards, and hospital policies.
• All coding and billing tasks, both in Rev Cycle and Guardian
• Making the department tech and secretary schedule
• Manipulating/blocking the physician schedules
• Payroll
• Ordering MM supplies
• Ordering Storeroom supplies
• Ordering Office Depot supplies
• Loading schedules into UKG
• Department charge reconciliation
• Department productivity
• Handling patient billing complaints
• Responsible for VIP board and department QA
• Responsible for eye wash station/documentation
• Responsible for department Safety Check list
• Serves as the primary liaison for sleep physicians, facilitating workflow improvements and implementing operational changes.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

Required:

• EDUCATION:
• High school diploma or equivalent required
• EXPERIENCE: Minimum of 1 year of administrative or medical office experience, preferably in a clinical or sleep medicine setting preferred
• LICENSURE/CERTIFICATION: Knowledge of medical terminology, particularly related to sleep disorders strongly preferred