Job Description

Lead NFR Frameworks & Policies | GJA 20 GJA Profile: NFR Lead IV

The Team
The Non-Financial Risk (NFR) Frameworks & Policies (F&C) team is part of the CRO / NFR business line, and is based in both the Netherlands and Romania. The team focuses on maintaining and enhancing the NFR Framework including the key NFR global procedures and policies, supporting ING’s global risk management objectives, and ensuring user-friendly processes for internal stakeholders.

Specific Function
The team is responsible for owning and maintaining the NFR Framework and related key NFR global procedures (e.g. risk mitigation & issue tracking, internal event management, risk identification & assessment, key control monitoring). Other activities related to the NFR Framework that fall in this team include 2LoD gatekeeper role for NFR, NFR Taxonomy and NFR methodology, ownership of Reputational Risk driver, contribute to relevant internal control documents owned by other (risk) domains and acting as the subject matter experts towards Integrated risk / COOR for any system changes.

The role supports the definition and maintenance of NFR policies and guidelines, working closely with the policy/procedure owners in the AI Vertical, IT Risk Management, and Operational Risk Management Centers of Expertise (CoEs). Collaboration with NFR’s Portfolio Management & Reporting (PMR) team, other risk domains (e.g. Compliance, Integrated Risk), local NFR teams and ODCR ensures that the main NFR global processes are practical and accessible and consistently followed across all entities.

Roles and responsibilities

• As Lead NFR Frameworks & Policies, you are responsible for maintaining and evolving ING’s NFR Framework including related global processes and policies.

• You ensure NFR processes and policies remain relevant, practical, and aligned with regulations and regulatory expectations.

• A key aspect of this role is applying a risk-based mindset—focusing on what truly matters, and making bold choices to simplify complexity.

• You lead a team, foster cross-functional collaboration, and represent NFR F&P in senior forums.

• Your leadership helps embed clarity, compliance, and operational excellence across the NFR domain.

Specific Tasks and Responsibilities

• Leading the maintenance, review and simplification of the NFR framework including related global processes and other activities related to the NFR Framework (see above)

• Overseeing updates and creation of NFR policies, procedures, and guidelines in cooperation with Risk CoEs.

• Responding to broader risk topics, e.g. geopolitical risk, ECB requests, etc.

• Representing NFR in forums and senior stakeholder discussions (e.g., NFRCs, MTs).

• Engaging with ODCR on the implementation approach for global processes / procedures.

• Managing a global team, including direct and functional reports

• Ensuring recommendations from reviews are actionable and drive improvements.

• Facilitating alignment and collaboration between 1LoD and 2LoD

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for the following knowledge and experience:

• University/Post Graduate (Master’s) degree.

• Minimum 5–10 years’ experience in Non-Financial Risk (or related risk domains), preferably in the banking sector

• Proven ability to lead and manage cross-country teams. lid understanding of non-financial risk management and relevant regulations.

• Strong analytical, problem-solving, and policy writing skills.

• Excellent communication and stakeholder management abilities.

• Experience in advising on frameworks, policies, and standards.

• Cultural sensitivity and ability to work across geographies and stakeholders.

Required Soft Skills

• Change leadership and adaptability: Demonstrates the ability to lead through change and uncertainty, quickly adjusting to shifts in the external risk environment—whether driven by regulatory developments, societal trends, or emerging risk types. Able to guide teams through transformation and maintain focus in a continuously evolving landscape.

• Risk-based decision-making and focus: Applies a risk-based mindset to prioritize what truly matters, makes courageous decisions in complex situations, and maintains focus on areas with the greatest impact for the organization.

• Hands-on approach: Willingness to actively engage in operational details and lead by example, ensuring practical solutions are implemented effectively.

• Positive mindset and can-do mentality: Demonstrates optimism and resilience, inspiring the team to overcome challenges and pursue continuous improvement.

• Cooperative yet able to be strict: Balances collaboration with the ability to enforce standards and make tough decisions when necessary.

• Consistency: Maintains a reliable and steady approach in decision-making, communication, and execution of responsibilities.

• Strong collaboration skills: Excels at building relationships across teams, departments, and geographies to achieve shared goals.

• Constructive influence: Encourages open dialogue, provides clear direction, and fosters a culture of accountability and trust.

Reporting Line and Classification Lead of NFR Frameworks & Policies reports hierarchically to Global Head of Framework & Controls located in Amsterdam This position is classified as: GJA NFR Lead IV | JG 20