The Lead Patient Representative is responsible for coordinating front-end patient access functions within the MRI department, ensuring accurate registration, insurance verification, and authorization processes. This role supports efficient departmental workflow, promotes data integrity, and enhances the patient experience while providing day-to-day guidance and oversight to Patient Representatives.
Qualifications
Education
Minimum: High School education or equivalent.
Preferred: Bachelor's degree.
Experience
Minimum: Two years previous Patient Access or Patient Financial Services experience. Knowledge of insurance and regulatory requirements. Knowledge of medical terminology to include CPT and ICD10. Experience with front end collections. Strong analytical and problem solving skills.
Preferred: Previous leadership experience
Other
Minimum: Strong written and verbal communication and organization skills. Demonstrated leadership abilities. Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner. Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.
Preferred: Experience with Microsoft Office products including Word and Excel
UR Medicine Finger Lakes Health is a not-for-profit health system that provides a full range of acute and long-term care health services to residents of the Finger Lakes region in Upstate New York. Finger Lakes Health is comprised of Geneva General Hospital, Soldiers & Sailors Memorial Hospital, The Homestead at Soldiers & Sailors, Huntington Living Center and the Living Centers at Geneva – North and South. Services are provided on three campuses located in Geneva, NY (Ontario County), Waterloo, NY (Seneca County) and Penn Yan, NY (Yates County). The 660-bed health system is governed by a common Board of Directors and is served by a common management team. With 85 active staff physicians, the health system offers a broad range of primary, specialty and sub-specialty services to residents of the Finger Lakes region. No one will be denied access to services due to inability to pay. Discounts for essential services at our outpatient clinics are offered based on family size and income.
