Job Description

Role: LEAD Motel Coordinator
Reports to: Director - E6
Program: 1602- DHS ODR
Department: Housing
Location: Westside Administration Office - 1453 16th Street, 2nd Floor, Santa Monica, CA 90404
Setting: 100% Onsite
Schedule: 20hrs/week, Flexible on days 8:00am - 4:30pm or M-F Partial days
Status: Part-time/Non-Exempt/Non-Management
Openings: 1

The LEAD Motel Coordinator, under the direct supervision of the Assistant Director of the LEAD program, will function as a member of the LEAD team and will assist with various duties related to administration of the motel program. This will include assisting with organization of daily logs, running reports related to motel utilization and payment, and assisting with data quality needs when directed. They will also order supplies and ensure that clients have access to basic items including food, clothes and hygiene supplies.

Essential Duties and Responsibilities:
• Assist LEAD Assistant Director with administration of the Motel Program
• Maintain daily participate sign-in sheet logs confirming occupancy of motel room.
• In collaboration with the LEAD Assistant Director, maintain data that verifies that in-person case management services are being implemented a minimum of 1 time per week to all participants staying in a motel
• Provide services to ensure participants’ basic needs are met
• Prepare paperwork to be submitted to ODR for monthly billing of motel expenditures.
• Maintain Motel list with location, address, and contact information and update as necessary.
• Verifying Check in and out processes for participants
• Log and report damages incurred by participants while in the motel. Keep receipts and work completed/items replaced.
• Liaison with local motels to create a working relationship and maintain consistent communication with motel staff regarding billing issues to intervene and solve problems
• Discuss the Services Motel Interim Housing Policy with all Participants
• Inspect rooms after each participant vacates using the “motel room check list” to document condition of room at exit to mitigate damage requests for reimbursement by motel owners.
• Preparing all paperwork to ensure check requests are being processed in a timely manner and hoteliers are receiving timely payment for services.
• Obtain approval from LEAD Assistant Director for all motel check request, ensuring that request is accurate, and it is in compliance with ODR expectations.
• Help to direct clients when necessary
• Pick up checks and from Arlington Administrative office when directed and deliver to motels if necessary.
• Order supplies (including meal plan) and manage supply inventory for motel program
• Attend all trainings required
• Other duties as assigned

Qualifications:
• High School diploma or GED and at least 1 year experience working with individuals experiencing homelessness
• Detail oriented with excellent time management, organizational, written, verbal, and computer skills, with exceptional phone etiquette
• Computer literacy, including knowledge of Microsoft Word, Outlook and Excel

Preferred Qualifications:
• Experience with managing client data quality (running reports, inputting missing information, organizing data discrepancies, etc.) preferred

Work Environment:
• Combination of field and office environment
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
• On occasion walk, drive or transit to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor
• May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF
1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates