Job Description

WESTSIDE IS LOOKING FOR A LEAD SUPERVISOR to SUPPORT THE MEDICAL ASSISTANT TEAM!

JOIN THE TEAM TAKING CARE OF THE COMMUNITY!

The Lead Clinical Floor Supervisor (LCFS) supports the growth and development of the Medical Assistant (MA) team by providing mentorship and acting as a clinical resource. The LCFS supports the Nurse Manager by ensuring the site MA team adheres to Westside’s clinical and operational standards, policies, and procedures in all aspects of their work. The LCFS may also assess patient health problems and needs, maintain medical records, advise patients on health maintenance and disease prevention, coordinate with other members of the patient care teams and act as a clinical resource for the team.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision Achieve health access for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Core Responsibilities

1. Schedule and monitor the performance of daily tasks by the designated MA group to ensure they are working in accordance with Westside’s standards, policies and procedures.
2. Participate in the clinical operations daily huddle to support the needs of the team and our patients.
3. Work in conjunction with the Clinical Floor Nurse to maintain vaccine and supply inventory and serve as a main contact for Vaccines for Children/317 programs.
4. Complete MA timesheets, performance evaluations, performance improvement plans and formal corrective actions documentation, as indicated.
5. Facilitate the timely completion of MA competencies for the site MAs and address any identified staff deficiencies.
6. Participate in the recruiting, interviewing, orientation, and training of new MA team members.
7. Meet with the site Nurse Manager on a routine basis to ensure good communication and to address any issues or opportunities for site improvement.
8. Perform the duties and responsibilities of the Certified Medical Assistant as defined in the Certified Medical Assistant job description.
9. Maintain Medical Assistant certification and CPR/BLS certification.

Requirements

MINIMUM OBJECTIVES

1. High school diploma or GED
2. Successful completion of a medical assistant training program at an accredited institution
3. Minimum of 3 years of experience as a medical assistant, preferably in the area of ambulatory care
4. Current Medical Assistant certification from AAMA, AMT, NAHP, NCCT, NCMA or NHCA
5. Current certification in Basic Life Support for Healthcare Providers
6. Experience using Microsoft Office software and electronic medical record software