Job Description

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Lead Medical Assistant is responsible for managing and delegating roles and responsibilities of the clinic’s Medical Assistants and Medical Receptionists, ensuring the clinical floor flows properly, and performing clinical and administrative tasks under the supervision of a licensed care practitioner. Serve as an advocate for the Medical Assistants on site as it related to job responsibilities and workflow improvements. The Lead Medical Assistant serves as a back up to Vaccine Coordinator on site and utilizes clinical skills to assist in training new and existing Medical Assistants.

Responsibilities:

• Assist in the supervision of work and performance of clinic staff including reception, medical assistants, and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
• Work with clinic leadership team to ensure Medical Assistants on site are supported.
• Oversee and train new and existing staff along with Supervisor(s) and Clinic Manager.
• Review of support clinic schedule to ensure orders are in place prior to patient appointments.
• Serve as a backup for Vaccine Coordinator, attend related meetings and training sessions for support.
• Attend site leadership meetings, present, and provide updates to staff during monthly meetings.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Works collaboratively with clinic staff on programs to improve patient outcomes. Assists inorganizing and participating in quality improvement activities using the PDSA model to improve systems/ services.
• Provide back up support for the medical assistant team, which includes all functions of a medical assistant.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Process staff and patient incoming calls, faxes, and inquiries.
• Assist LVN and RN in maintaining protocols for licensing requirements (title XXII) or grants.
• Verify accurate chart prep before patient visits.
• Maintain supply inventory in exam rooms and back office and ensure that they are neat and clean.
• Manage daily sterilization of instruments and maintain appropriate logs.
• Show patients to examination rooms and prepare them for examination by performing preliminary physical tests; and taking blood pressure, height, weight, and temperature.
• Record patients' medical history, vital signs, and information such as test results in the Electronic Health Records (EHR) system.
• Assist medical staff in examining and treating patients, handing them instruments and materials, or performing such tasks as giving injections and removing sutures.

Qualifications:

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant Program.
• Three (3) years’ Medical Assistant experience.
• One (1) year experience with documentation in an EHR system.
• Knowledge of medical terminology, medical laboratory procedures and healthcare operations and workflow.

Preferred Qualifications:

• Associate degree in health science, allied health or related field.
• Bilingual in English and Spanish (may be required in some clinics).
• X-Ray Technician Certificate (for clinics with x-ray services).
• Phlebotomy

Benefits:

• Competitive Compensation
• Generous Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

The pay range for this role is $27.83 - $38.96 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.