Job Description

Esperanza Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | Tuition Reimbursement up to $5,000 per year | 10 Paid Holidays and 16 Days of Paid Time Off

Compensation (Based on experience and qualifications): $23.00-$27.00

Location: 2001 S California Ave

The Lead Medical Assistant (MA) plays a critical role in supporting the clinical team and ensuring efficient, high-quality patient care. This individual serves as both a clinical resource and a mentor to other Medical Assistants, fostering a collaborative environment while promoting best practices in patient care. The Lead MA also assists in day-to-day clinical operations, ensuring smooth workflow, and adherence to clinical protocols within the Patient-Centered Medical Home (PCMH) model.

Primary Duties and Responsibilities

Clinical Leadership:

• Provide guidance, support, and mentorship to the Medical Assistant team, acting as a clinical resource for questions and troubleshooting.
• Assist in onboarding and training new Medical Assistants.
• Monitor the performance of Medical Assistants, offering feedback and ensuring compliance with clinical protocols.
• Collaborate with the clinical team to promote patient safety, quality care, and infection control practices.

Patient Care:

• Assist in direct patient care, including vital signs, rooming patients, administering vaccines, drawing blood, and preparing patients for exams and procedures.
• Support clinicians with minor procedures, specimen collection, and documentation in the Electronic Health Record (EHR) system.
• Educate patients on health maintenance, chronic disease management, and preventive care under the direction of clinicians.

Operational Support:

• Ensure exam rooms are stocked and maintained, managing clinical supplies and inventory.
• Manage vaccine inventory and cold chain processes for all stock types to ensure timely and safe access to immunizations.
• Coordinate daily MA staffing and patient flow to maximize provider efficiency and reduce patient wait times.
• Assist in maintaining accurate and complete patient records, ensuring all clinical documentation is completed in a timely manner.

Quality Assurance:

• Participates in quality improvement initiatives and projects aimed at improving clinical outcomes and patient satisfaction.
• Ensure compliance with organizational policies, regulatory requirements (HRSA, OSHA, etc.), and PCMH standards.
• Conduct audits on clinical procedures, equipment checks, and infection control measures as needed.

Communication & Collaboration:

• Facilitate clear communication between clinical staff, providers, and patients to ensure coordinated care delivery.
• Attend and contribute to regular clinical and operational meetings.

Requirements

• 3-5 years of experience as a Medical Assistant required, preferably in a community health setting.
• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program required.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.
• Bilingual English/Spanish proficiency required.
• Current CPR certification.
• Strong clinical skills in patient care, specimen collection, and clinical procedures.
• Excellent communication and interpersonal skills to foster a collaborative team environment.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Proficiency in Electronic Health Records (EHR) and Microsoft Office applications.
• Prior leadership or supervisory experience preferred.