Job Description

Job Summary

This role is responsible for the clinical and administrative management of the Medical Assistants.

Duties and Responsibilities

• Act as hiring, performance, and time manager for Medical Assistant (MA) team.
• Coordinate with talent acquisition team to fill open positions.
• Onboard new MAs and ensure competence in the role.
• Maintain ongoing assessment of MA competency through regular chart audit and member tracers, providing additional education and support as needed.
• Manage medical center flow to reduce wait times as members transition between onsite services.
• Utilize available resources to cover absences, lunches, and breaks, and to render additional support. This includes covering as an MA as needed.
• Ensure timely completion of MA tasks and responsibilities.
• Monitor completeness and accuracy of MA documentation, including quality assurance and control logs.
• Responsible for medical supply ordering and inventory management.
• Ensure clinical care areas are orderly, clean, and stocked for daily use.
• Maintain knowledge of and enforce policies and procedures related to the MA role and responsibilities.
• Follow the process for escalation and communication with center leadership when a policy and procedure is not followed or when an incident occurs.
• Oversee MA assignments to teams, assure each team has MA assigned appropriately.

Minimum Qualifications

• Certified Medical Assistant with active certification in applicable state.
• 5 years’ experience as a Medical Assistant.
• General knowledge of Environmental Health and Services, Occupational Safety and Health Administration, and Radiation Safety and Protection procedures.
• CPR Certification.
• Customer service oriented.
• Able to react quickly in emergencies; must be able to quickly identify appropriate staff when crisis situations arise.
• Able to efficiently prioritize multiple high-priority tasks.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Willingness and capacity to learn new software tools, as necessary.

Working conditions

This job operates in a professional office environment. This role routinely uses general office equipment. Often wear a special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to the diseases and infections of patients daily. May share workspace with other technicians and staff.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Job may be physically demanding at times.
• Repetitious movements.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

Medical Assistant