The Medical Assistant Lead will serve in a leadership capacity by training new Medical Assistant hires to the expectations and standards required at Heart of Ohio Family Health. The Medical Assistant Lead is expected to be a role model and a resource to other staff and will also perform Medical Assistant responsibilities based on need and at the direction of the Assistant Site Manager or Site Manager.

Position: Full - time

Reports to Assistant Site Manager
Supervises N/A

Dress Requirement Scrubs in accordance to Heart of Ohio Family Health’s dress code policy

Work Schedule

Monday through Friday standard business hours

40 hours per week, times are subject to change based on staffing needs.

A primary location will be specified at the interview, but Medical Assistants are expected to float between all Heart of Ohio Family Health based on organizational need.

Non-Exempt

Essential Responsibilities

• Onboards and trains new Medical Assistant hires to the standards, expectations and protocols set in HOFH’s Standard Operating Procedures
• Conducts a skills assessment and signs off on competency of skills and ability to perform all required tasks
• Serves as an example of accountability to peers on clinical competency, patient-centric care, and HOFH’s Mission, Vision and Values
• Promotes a Culture of Safety by adhering to policy, procedures, and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.
• Manages paperwork coming in to the clinic, including FMLA, prescription requests, and others
• Routes in basket messages to the correct recipients and in a timely manner
• Assures in basket messages are being reviewed and handled appropriately
• Assists with patient inquiries/concerns regarding medical care, medication instructions and prescription call-ins in a prompts and courteous manner and under the direction of the clinical provider
• Performs other administrative duties as required
• Assists in rooming patients and performing all other Medical Assistant duties when necessary and including at any of HOFH’s locations
• Helps maintain a clean and professional environment that is prepared to see patients
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Facility Environment

Heart of Ohio Family Health operates in multiple locations. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant.

This position’s primary work area is patient examination rooms and nursing stations.

The patient examination rooms and nursing stations areas are:

• kept at a normal working temperature
• sanitized daily
• maintains standard office environment furniture with adjustable chairs
• maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height

Physical Demands and Requirements these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretches
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person’s voice
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual

Factor

Frequency, 0 = never, 1 = occasionally, 2 = normally, 3= often, add explanation where needed

Normal, steady work pace

2

Randomly changing work pace

2 Maybe as needed to accommodate the organization (there are 3 centers)

Fast, sometimes chaotic, high stress work pace

2

Independent decisions made without supervision

3

Exposure to trauma, grief, death, etc.

2

Exposure to disease or bacteria

2

Handles closed containers or vials of patients’ bodily fluids or tissues

2

Required to wear safety clothing or equipment

2

Handles money or financial accounts (cash, checks or credit cards)

1; if covering front desk

Interacts personally with public and business associates

2

Interacts with public and business associates via the telephone, letter, or other non-face-to-face measure

2

Job

Qualifications (Knowledge, Skills, and Abilities)

• Education and
  
  Experience: Some education in the medical field and/or significant experience in the medical field. Students in health sciences, nursing, etc. are encouraged to apply.
• Certification: CMA, LPN, STNA, CHW, and EMT certifications are encouraged to apply but not required. Must complete competency training and may have more limited expected activities based on certification.
• Effective Communication Skills
• Current BLS/CPR preferred but not required
• Exceptional customer service skills
• Must be able to work as a team member
• Demonstrate skills and abilities in clinical and administrative areas including office lab testing, patient care, and vitals.
• Ability to work with limited supervision and to make decisions based on established policies and procedures
• Basic computer skills required, previous experience with EMR preferred
• Ability to travel to additional HOFH sites, the primary work site will be where colleague starts the day.