Job Description

Job Location TN Alco Management Inc - Memphis, TN 38103 Position Type Full Time Education Level High School/GED Salary Range $22.00 - $27.00 Hourly

Travel Percentage Negligible

WHO WE ARE

Welcome to ALCO Management, Inc.

Since 1974, ALCO has successfully acquired, developed, and managed thousands of apartments across the Southeast. Our decades of experience have built a tradition of excellence. With a portfolio focused on affordable apartment properties, we excel at managing vibrant communities—places that people are proud to call home.

Our track record, extensive knowledge of the industry, and dedication to excellence set us apart. We provide quality jobs and growth opportunities for our employees and deliver outstanding value for our investors. But at the end of the day, it is knowing that we create homes for families and seniors that inspires us to keep doing it right.

At a Glance:

• Manages more than 6,000 apartment homes across 9 states
• Over 40 years of experience in the affordable housing industry
• Widely recognized as an expert in government housing programs

As a Lead Maintenance Technician, you’ll carry forward this legacy by ensuring the functionality, safety, and upkeep of our property supporting both our residents and the overall success of the organization.

WHY THIS ROLE MATTERS

• Operational Impact: Your expertise and attention to detail ensure that our properties are safe, functional, and well-maintained, supporting resident satisfaction and the smooth operation of the organization.
• Collaboration: You’ll work closely with Community Managers, and vendors to coordinate maintenance activities efficiently and effectively.
• Accountability: You’ll play a key role in maintaining high standards for safety, compliance, and property upkeep.
• Purpose-Driven Work: Every repair, preventive maintenance task, and improvement you complete contributes to ALCO’s mission of Building Community through operational excellence and resident-focused care.

OUR MISSION, VISION & VALUES

MISSION:

To own, develop, and manage quality affordable rental housing. We will succeed by following our values. Our success will be measured by the strength of the relationships we build with our partners, which includes our residents, employees, investors, and regulators.

VISION:
Building Community

VALUES:

• CARING: We will develop relationships that demonstrate care and concern for the well-being, growth, and success of our partners, which includes our residents, employees, investors, and regulators.
• ANTICIPATION: We will be proactive in identifying needs, opportunities, and trends for the benefit of our partners.
• RESPONSIVENESS: We will respond timely with appropriate urgency and care.
• GROWTH: We will build upon our relationships to promote the growth and continued success of our company and the communities we serve.

As a Lead Maintenance Technician, you’ll model these values every day—through accuracy, collaboration, and professionalism.

ABOUT THE ROLE

The Lead Maintenance Technician supports the daily operational needs of ALCO Management by maintaining assigned properties and ensuring all maintenance requests and preventative tasks are completed efficiently. This role is responsible for performing repairs, coordinating with vendors, and keeping accurate maintenance records while fostering positive relationships with residents and staff.

This position requires strong attention to detail, time management, and the ability to work collaboratively across teams to ensure properties are safe, functional, and compliant with organizational standards.

WHAT YOU’LL DO

Daily Responsibilities

• Inspect properties and perform preventative maintenance to ensure safety and functionality.
• Respond promptly to resident maintenance requests, troubleshooting issues efficiently.
• Coordinate with vendors and contractors for specialized repairs and service.
• Maintain accurate records of maintenance activities, work orders, and inspections.

Weekly Responsibilities

• Perform routine checks of building systems (HVAC, plumbing, electrical, etc.) and complete required maintenance logs.
• Collaborate with Community Managers to prioritize projects and allocate resources effectively.
• Review inventory of maintenance supplies and order as needed to avoid delays.
• Ensure compliance with safety protocols and regulatory standards.

As Needed

• Assist with special property improvement projects or renovations.
• Train and mentor maintenance team members or temporary staff.
• As part of this position, employees are required to participate in the on-call rotation to address emergency situations and meet regulatory safety obligations. On-call responsibilities are deemed an essential job function.
• Perform other duties that support the operational goals of the property and organization.

WHAT YOU BRING

• Education: High school diploma or equivalent required; technical certifications or associate’s degree in facilities management or related field preferred.
• Experience 2+ years in property maintenance, facilities management, or a related role preferred; experience in multi-family or residential properties a plus.
• Knowledge: Strong understanding of building systems, safety standards, and vendor coordination.
• Technical Skills: Ability to use maintenance management software (e.g., Yardi, Building Engines) and Microsoft Office; basic technical troubleshooting skills.
• Strengths: Organized, dependable, and detail-oriented with excellent problem-solving and communication skills.
• Mindset: Accountable, service-oriented, and able to manage multiple priorities while maintaining quality and safety.

WHAT SUCCESS LOOKS LIKE (6–12 MONTHS)

• Resident maintenance requests are completed promptly and effectively.
• Properties are consistently maintained to high safety and quality standards.
• Maintenance records and documentation are complete, accurate, and audit ready.
• Collaboration with Property Managers, vendors, and residents is proactive, solution-focused, and efficient.

COMPENSATION & TIMELINE

Salary Range: $45,760 – $56,160, commensurate with experience.
Timeline: Target hire by Q4 2025.

Bonus Eligibility: This position is eligible for quarterly bonuses, more information provided upon hire.

INTERVIEW PROCESS

At ALCO, we follow a structured and collaborative interview process to ensure fairness, clarity, and alignment with our values. The process for the Lead Maintenance Technician role will include the following stages:

1. Screening Call & Assessments (HR)

Focus: Screening for relevant maintenance experience, technical skills, attention to detail, and alignment with ALCO’s mission, vision, and values.

2. First-Round Interview (Community Manager)

Focus: Hands-on maintenance experience, problem-solving abilities, teamwork, and communication skills.

3. Final Interview (Regional Property Manager)

Focus; Fit within ALCO’s Operations team, alignment with organizational values, and ability to thrive in a collaborative, resident-focused environment.

Pre-Employment Requirements:

All offers of employment are contingent upon the successful completion of a background check and drug screening in accordance with ALCO’s policies and applicable law.

We value transparency and efficiency throughout the process—ensuring each candidate has the opportunity to demonstrate their strengths while maintaining alignment with ALCO’s mission of Building Community.